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<font face="Calibri">I noticed that the new PGP integration has
created a new support process using a mailing list. User support
for Thunderbird has been for a number of years based on SUMO, and
with the looming retirement of Google groups usage I was looking
forward to having all the the support and all of the experts in
one place. But now we are starting a process of creating new
support mailing lists.<br>
<br>
So I am looking for a discussion folks as I feel we have managed
to get things do well dispersed that personally I can not get
across all the forums we apparently offer user support in. Where
are we going to provide support? Is it to be a single site? Is
it to be <a moz-do-not-send="true"
href="https://support.mozilla.org/en-US/questions/thunderbird">SUMO</a>?
Is it to be <a moz-do-not-send="true"
href="https://discourse.mozilla.org/c/thunderbird/254">Discourse</a>?
Is it to be <a moz-do-not-send="true"
href="https://thunderbird.topicbox.com/groups/e2ee">topic box</a>,
or Perhaps we can return official support to the venerable <a
moz-do-not-send="true"
href="https://groups.google.com/g/mozilla.support.thunderbird?pli=1">Google
group</a>.<br>
<br>
Given the current situation that all user facing documentation
are, or should be, in SUMO as is our support site I think it is
time for the council to make some decisions on what is going to be
happening with support. The current multiplying proliferation of
fragmented support is not good for the user experience at all.<br>
<br>
While I personally do not like SUMO, it has been the official
location for many years now and is really about the only software
platform that can managed the Mozilla platforms way of linking to
localized support documentation. I do not at this time see a
viable alternative. But I am throwing it open because I am
certainly not across everything. What is it that should occur?
My view is we should have one and one only support location. Is
there any disagreement to having a central user support site? If
so why would we need more than one?<br>
<br>
Finally why do we have we a mailing list for e2ee. Apart from
anything else, it is quite difficult to locate unless you happen
to find the <a moz-do-not-send="true"
href="https://support.mozilla.org/en-US/kb/openpgp-thunderbird-howto-and-faq">Introduction
to End-to-end encryption in Thunderbird</a> and read it all the
way to the end.<br>
<br>
Matt<br>
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