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<div class="moz-cite-prefix">On 4/28/20 3:30 AM, Mark Banner wrote:<br>
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<pre class="moz-quote-pre" wrap="">On 27/04/2020 21:58, Eric Moore wrote:
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<pre class="moz-quote-pre" wrap="">I suggest a couple dozen feature requests from Bugzilla get ported to
the suggestion box as a yeast starter. Include a link to the relevant
bug report(s). One reason to do that is users are used to feature
requests getting ignored or triaged. Why should users believe anything
is going to be different this time if we completely start from scratch?
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Building on this and re-phrasing I think one question is indeed, what
are these suggestions for? We've had many ideas filed over the years,
I'm pretty sure we haven't looked at a lot of them.
Are we looking for what to work on next? The killer feature? General
improvements for everyone to aid more usage?
A suggestion box is a start, but unless it is actually listened to and
obeyed, it just becomes an echo box.
I know this isn't quite what you wanted Wayne, but I think having an
answer to that would guide the solution. It is a bit hard to suggest
alternatives without that answer, but there's various things that I know
Firefox does that could be alternatives:
Doing user research - engaging with real individuals and getting them to
do specific tasks, seeing the issues they face (there's various online
services that offer this).
Doing surveys of users - you could do a survey on the start page of a
few suggestions that we've had (e.g. maybe around one specific area like
what you see when you switch folders), and get a wider range of feedback
as a result. There's other types of survey possible as well.
Doing experiments - implementing something, rolling it out and see its
effects on users.
Mark
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If people want to have that conversation, please start a separate
thread. Really, I'd prefer this perennial nightmare scenario of
"which bugs are worthy of developer time" its many forms not once
again block developing processes that help drive user input.
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