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<div class="moz-cite-prefix">Just my 2cents worth.<br>
<br>
Account setup is not necessarily what folks want to do on first
startup and we should be acknowledging that; <br>
<br>
<ul>
<li>Lots are migrating from a previous device and want their old
mail and address book. Some are savy enough to want to import
their whole profile. (not that I have much hope for that in
the future). So migration must be an option.</li>
<li>Some folk are simply "trying out a new profile" for
diagnostic reasons.</li>
</ul>
<br>
For these reasons I think we should be making that first run far
more broad, offering to import their old profile, offering to
defer mail download on account creation until the user get to
customise server retention and junk management. We should also be
offering far more informative diagnostics. <br>
<br>
One of the high incidence causes of new account setup failure is
bad firewalls blocking Thunderbird. I feel we can do significantly
more to identify these fairly common situations and provide useful
feedback to the user. They appear in support with account setup
fails, can't find settings. Failure to connect to the ISPD to try
and get setting should be a red flag event, but it is not.
Failure to connect to Thunderbird.net to load the welcome page on
first run should be another. We start crippled and things go down
hill after that. We need to somehow suggest when "network" issues
are the problem rather than "settings" issues. "are you sure the
user name and password are correct" does not help anyone much.<br>
<br>
This process should perhaps also include something of a tutorial
offering some of the most popular add-ons. Things like the import
export tools (it is sad an add-ons with that name is the second
most popular) manually sort folders and quicktext to name but a
few. We sell Thunderbird as customisabile, but we do precious
little to introduce the new users to add-ons and themes to support
that, instead we talk about few users ever changing the
defaults. This flow should include the install of lightning. I
see plenty of screen shots in support where the install lightning
banner is just a part of the screen furniture. The user never
having selected yes or no.<br>
<br>
What we really need is a first run setup wizard that can be used
after install to get the user into options, add-ons and account
settings without having to navigate our god awful app menu with
it's hidden "click the >" action, (or hover) that does
different things to clicking the words. I see a lot of discussion
about how important having "native menus etc is. Then you go to
support and check the apple users and their issues locating the
options menu are legend. We need to role our own way to get users
into settings without using native anything. We had it right with
the V3 migration wizard, then dropped the ball really.<br>
<br>
I like the changes, but it needs more "actions" other than setup
an account, either that or a big exit button, which should
probably be included anyway. No one likes to feel trapped in a
screen flow. Especially if they work out it is not going where
they want to go.<br>
<br>
Matt<br>
<br>
<br>
On 30-Apr-19 5:33 AM, Alessandro Castellani wrote:<br>
</div>
<blockquote type="cite"
cite="mid:4ab49680-d626-0680-700f-4b9549512aff@thunderbird.net">
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<div>Hello folks,<br>
</div>
<div><br>
</div>
<div>Let's kickoff the conversation regarding the email client
itself.<br>
</div>
<div>We all know that TB needs love and polish in terms of UI and
UX, and a fresh coat of paint to make it feel as modern and
stable as it actually is.<br>
</div>
<div><br>
</div>
<div>I'd like to start a bit of design work to tackle specific
sections of the application, proposing a new UI to standardize
the look and feel across platforms, without loosing the native
feel we all care about.<br>
</div>
<div>This design work will also help us to identify paint points
and road blocks, giving us the chance to solve usability
problems and improving the overall user experience of the
client.<br>
</div>
<div><br>
</div>
<div>I think we should start with what a new user sees when
opening Thunderbird for the first time. The Account Setup
Dialog.<br>
</div>
<div><br>
</div>
<div>Here's a series of mock-ups to modernize the first
on-boarding experience:<br>
</div>
<div><a
href="https://presentator.ura.design/en/XP9IsbuQ?v=0&s=1&m=preview"
rel="noopener noreferrer" target="_blank"
moz-do-not-send="true">https://presentator.ura.design/en/XP9IsbuQ?v=0&s=1&m=preview</a></div>
<div><br>
</div>
<div>Using our brand identity colors, native photon icons, and
styling a bit more the input fields, we can increase readability
and improve the overall experience for a first time user.<br>
</div>
<div>Keep in mind, this is a macos only mock-up, used as a first
step to identify a possible direction, pros and cons. <br>
</div>
<div>Once we know what we want and we're all on board with the
approach, screenshots and examples for Windows and Linux will be
created.</div>
<div><br>
</div>
<div>The first screen has 2 variations which can help us visualize
in which direction we want to push TB. Should we keep presenting
TB as an email client first, with extra features, or should we
start transitioning towards a broader concept of a communication
hub, by highlighting the other account types you can create and
use with TB?</div>
<div><br>
</div>
<div>I also created a dark variation based on macos, because I
think it's time to have the light and dark mode seamlessly
working out of the box and respecting the user's OS settings.<br>
</div>
<div><br>
</div>
<div>Let's do this! 🤘</div>
<div><br>
</div>
<div class="moz-signature">-- <br>
<span style="color:#666;font-family:mono; font-size:small"><b>Alessandro
Castellani</b><br>
Lead UX Architect<br>
Thunderbird</span></div>
<br>
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</pre>
</blockquote>
<br>
<br>
<div class="moz-signature">-- <br>
“Against stupidity the gods themselves contend in vain.”
<i>― Friedrich von Schiller, Die Jungfrau von Orleans </i></div>
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