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<div class="moz-cite-prefix">Hello Alessandro,</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">we have just recently removed the
option to create a new email address from the default flow. It had
been added by a UI designer back then, because it seemed like a
good idea.</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">But it's not. I've checked the actual
numbers, how many people create new email addresses, and how many
set up existing accounts, and I've found that only about 1 in
100000 users set up a new email address. In other words: nobody.
The additional dialog in front was not only an extra step to click
through which 99.999% of the people don't need (that's not
hyperbole, but literally 99.999%), but only adds confusion for
them. It's a lesson learned, and we shall never repeat this huge
mistake. I agree that it was a good idea in theory, but reality
taught us better.<br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">I understand where you come from and
why you think that makes sense, you want to pick users up who
don't know Thunderbird yet, but reality shows that it's not only
unnecessary, but highly detrimental to the user experience to add
this "helpful" dialog.</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">This dialog was created by a UX
designer, and highly optimized to provide exactly the right clues,
and leave out everything unnecessary.</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">For example, I like your style.
However, the error messages <b>must</b> appear on screen and
cannot be hidden in a tooltip that shows only on mouse over. Also,
the help text on the right is important to pick users up. Many
users enter "bob" in the name field, not understanding that this
name appears to <i>all</i> their recipients. This is not a
theoretical problem, but one that really happens a lot, so we need
to help users here avoid this pitfall.</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">Ben<br>
</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">Alessandro Castellani wrote on 29.04.19
22:03:<br>
</div>
<blockquote type="cite"
cite="mid:4ab49680-d626-0680-700f-4b9549512aff@thunderbird.net">
<div>Hello folks,<br>
</div>
<div><br>
</div>
<div>Let's kickoff the conversation regarding the email client
itself.<br>
</div>
<div>We all know that TB needs love and polish in terms of UI and
UX, and a fresh coat of paint to make it feel as modern and
stable as it actually is.<br>
</div>
<div><br>
</div>
<div>I'd like to start a bit of design work to tackle specific
sections of the application, proposing a new UI to standardize
the look and feel across platforms, without loosing the native
feel we all care about.<br>
</div>
<div>This design work will also help us to identify paint points
and road blocks, giving us the chance to solve usability
problems and improving the overall user experience of the
client.<br>
</div>
<div><br>
</div>
<div>I think we should start with what a new user sees when
opening Thunderbird for the first time. The Account Setup
Dialog.<br>
</div>
<div><br>
</div>
<div>Here's a series of mock-ups to modernize the first
on-boarding experience:<br>
</div>
<div><a
href="https://presentator.ura.design/en/XP9IsbuQ?v=0&s=1&m=preview"
rel="noopener noreferrer" target="_blank"
moz-do-not-send="true">https://presentator.ura.design/en/XP9IsbuQ?v=0&s=1&m=preview</a></div>
<div><br>
</div>
<div>Using our brand identity colors, native photon icons, and
styling a bit more the input fields, we can increase readability
and improve the overall experience for a first time user.<br>
</div>
<div>Keep in mind, this is a macos only mock-up, used as a first
step to identify a possible direction, pros and cons. <br>
</div>
<div>Once we know what we want and we're all on board with the
approach, screenshots and examples for Windows and Linux will be
created.</div>
<div><br>
</div>
<div>The first screen has 2 variations which can help us visualize
in which direction we want to push TB. Should we keep presenting
TB as an email client first, with extra features, or should we
start transitioning towards a broader concept of a communication
hub, by highlighting the other account types you can create and
use with TB?</div>
<div><br>
</div>
<div>I also created a dark variation based on macos, because I
think it's time to have the light and dark mode seamlessly
working out of the box and respecting the user's OS settings.<br>
</div>
<div><br>
</div>
<div>Let's do this! 🤘</div>
<div><br>
</div>
<div class="moz-signature">-- <br>
<span><b>Alessandro Castellani</b><br>
Lead UX Architect<br>
Thunderbird</span></div>
<br>
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<pre class="moz-quote-pre" wrap="">_______________________________________________
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