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<div class="moz-cite-prefix">On 02-Dec-18 10:42 PM, Magnus Melin
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:97007cee-492e-3519-0390-68d4dbaec6ca@iki.fi">On
02-12-2018 01:41, Matt Harris wrote:
<br>
<blockquote type="cite">This is something we get very wrong. We
should prompt and offer to backup the update where add-ons are
not compatible. </blockquote>
<br>
While I can understand losing add-ons is not nice, there currently
isn't much or any overlap for being on a supported release. That
is, downgrading would just leave you on an EOL'd release which is
not in the users best interest.
<br>
</blockquote>
<br>
Our users disagree. You may say it is not in their best interests,
I might agree. They disagree, and quite strongly at that. It is a
fact that almost every release we leave some folk behind and we
loose even more to their abortive attempts to roll back and a
subsequent decision it is all to hard. There are still I understand,
folk using V2 because they do not like our tabbed interface. Users
will use what they like and should you raise security issues with
them those same folk will tell you they have anti virus to look
after security. It might not be in their best interests, but
seriously they do not care. They want back to cosy interface they
had that worked until we messed it up on them yesterday and did not
give them the chance to say NO!<br>
<br>
Just remember XP is still out there and represents something like 7%
of desktop operating systems. It has been EOL for how long? 4
years! Do you really think that 7% of users really care if their
mail client is out of support by a couple of months?<br>
<br>
From a support perspective I would rather see a button that lets
them do their thing that field the hundreds of support topics opened
following every release asking for how to "roll back" or how to
download the last version "that worked". For every actual support
topic, I assume thousands have mastered Google search to the point
to get their own answer from the past 10 years worth of updates with
the same questions and the same answers. We are offering a
disappointing experience to a significant proportion of our uses on
a quite regular basis. We could also avoid the nasty uses of the
windows restore points, shadow copies etc that generate yet more
support traffic because the roll back messed up the profile.<br>
<br>
Matt<br>
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