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<p>Recently we have had the same problem where ISPDB could not set
up university accounts. We were helping to set up university
accounts for someone who had a Mac computer. Unfortunately it did
not work and the University tech support only advised:</p>
<div class="moz-cite-prefix">On 4/12/17 1:59 pm, Student.Centre
wrote:
</div>
<blockquote type="cite"
cite="mid:34ea701b-8afa-a602-9909-3692a7cf27a7@gmail.com">Have you
tried these steps? <a
href="https://support.office.com/en-ie/article/Set-up-email-in-Mozilla-Thunderbird-8-0-f4726a9e-64d3-4494-9260-5762597fd1a6">https://support.office.com/en-ie/article/Set-up-email-in-Mozilla-Thunderbird-8-0-f4726a9e-64d3-4494-9260-5762597fd1a6</a></blockquote>
<p>The article mentioned refers to Mozilla Thunderbird version 8.0.
Thunderbird is currently at version 52. So the article seems very
old.</p>
<p>A concern is that the article refers to en-ie which is Irish. Is
this correct?<br>
</p>
<p>Another concern is that the IMAP and POP is partner.outlook.cn
and the server name for SMTP is smtp.office365.cn. These are based
in China. Is this correct?<br>
</p>
<p>Would be nice if Thunderbird could configure university accounts
automatically...</p>
<p>Wish you all a Merry Christmas!<br>
</p>
<p><br>
</p>
On 23/12/17 8:47 am, Matt Harris wrote:<br>
<blockquote type="cite"
cite="mid:8f3d72b5-813a-925e-5c09-1a147325c2ca@gmail.com">
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charset=windows-1252">
<div class="moz-cite-prefix">On 22-Dec-17 10:18 AM, Ben Bucksch
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:3d806c36-9b94-8587-bc92-a0c3ec14384f@beonex.com">
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<div class="moz-cite-prefix">Hey Matt,<br>
<br>
thanks for the heads-up.<br>
<br>
Which exact step of the dialog was failing? Just showing up?
Or any of the specific config gathering steps - if so which
one (it should be shown in the UI).<br>
</div>
</blockquote>
The dialog initially got stuck with the fetch from the ISPDB (it
was a google account). So I turned off the "smart firewall"<br>
Then it got stuck on the validation process. So I turned off the
identity safe and sonar email protection. Unfortunately I do not
know what worked and what did not as I sound go back and find
thing had turned themselves back up as my 15 minutes were up
before I had time to test the feature. <br>
<br>
What is know is that the Norton issues are not new. Turning off
email scanning, the firewall and sonar are common first
suggestions in support. Although I understand you can turn the
whole thing off from a menu. Support feedback indicates that does
not work for account setup.<br>
<br>
<br>
<blockquote type="cite"
cite="mid:3d806c36-9b94-8587-bc92-a0c3ec14384f@beonex.com">
<div class="moz-cite-prefix"> Which "security" product did he
use? Which exact setting in the product was it that made it
work? It would be good to know the precise setting, not just
all or nothing disable.<br>
</div>
</blockquote>
<br>
As I said in the Subject. Norton 360 in this instance.<br>
<blockquote type="cite"
cite="mid:3d806c36-9b94-8587-bc92-a0c3ec14384f@beonex.com">
<div class="moz-cite-prefix"> <br>
My suggestion would be to not just disable, but uninstall all
security products and only use Windows Defender and Windows
Firewall built into Windows. Many other "security" products
actually decrease security, instead of increasing it. But I
understand that's besides your point, because it would be
difficult to sell that to end users who are used to buying
snake oil.<br>
</div>
</blockquote>
You get no argument from me, but we are stuck with Norton and
McAfee... Dell install it to be helpful. Verizon flog it as
"their" security suite. So do ATT. Then we have what is arguably
the market leader Symantec. Last known to be good when Perter
Norton owned the company.<br>
<br>
<blockquote type="cite"
cite="mid:3d806c36-9b94-8587-bc92-a0c3ec14384f@beonex.com">
<div class="moz-cite-prefix"> <br>
I think the best approach would be to find out the culprit,
talk to the vendor, and whitelist us or our method.<br>
</div>
</blockquote>
Agreed. perhaps you can get Symantec to talk to us.... they will
only communicate with folk that have @mozilla email addresses. I
tried to open a dialog with them years ago regarding their
firewall blocking each and every point release of Thunderbird. <br>
<br>
Matt<br>
<br>
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<pre class="moz-quote-pre" wrap="">_______________________________________________
tb-planning mailing list
<a class="moz-txt-link-abbreviated" href="mailto:tb-planning@mozilla.org">tb-planning@mozilla.org</a>
<a class="moz-txt-link-freetext" href="https://mail.mozilla.org/listinfo/tb-planning">https://mail.mozilla.org/listinfo/tb-planning</a>
</pre>
</blockquote>
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