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<div class="moz-cite-prefix">On 22-Dec-17 10:18 AM, Ben Bucksch
wrote:<br>
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<blockquote type="cite"
cite="mid:3d806c36-9b94-8587-bc92-a0c3ec14384f@beonex.com">
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<div class="moz-cite-prefix">Hey Matt,<br>
<br>
thanks for the heads-up.<br>
<br>
Which exact step of the dialog was failing? Just showing up? Or
any of the specific config gathering steps - if so which one (it
should be shown in the UI).<br>
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</blockquote>
The dialog initially got stuck with the fetch from the ISPDB (it was
a google account). So I turned off the "smart firewall"<br>
Then it got stuck on the validation process. So I turned off the
identity safe and sonar email protection. Unfortunately I do not
know what worked and what did not as I sound go back and find thing
had turned themselves back up as my 15 minutes were up before I had
time to test the feature. <br>
<br>
What is know is that the Norton issues are not new. Turning off
email scanning, the firewall and sonar are common first suggestions
in support. Although I understand you can turn the whole thing off
from a menu. Support feedback indicates that does not work for
account setup.<br>
<br>
<br>
<blockquote type="cite"
cite="mid:3d806c36-9b94-8587-bc92-a0c3ec14384f@beonex.com">
<div class="moz-cite-prefix"> Which "security" product did he use?
Which exact setting in the product was it that made it work? It
would be good to know the precise setting, not just all or
nothing disable.<br>
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<br>
As I said in the Subject. Norton 360 in this instance.<br>
<blockquote type="cite"
cite="mid:3d806c36-9b94-8587-bc92-a0c3ec14384f@beonex.com">
<div class="moz-cite-prefix"> <br>
My suggestion would be to not just disable, but uninstall all
security products and only use Windows Defender and Windows
Firewall built into Windows. Many other "security" products
actually decrease security, instead of increasing it. But I
understand that's besides your point, because it would be
difficult to sell that to end users who are used to buying snake
oil.<br>
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</blockquote>
You get no argument from me, but we are stuck with Norton and
McAfee... Dell install it to be helpful. Verizon flog it as "their"
security suite. So do ATT. Then we have what is arguably the
market leader Symantec. Last known to be good when Perter Norton
owned the company.<br>
<br>
<blockquote type="cite"
cite="mid:3d806c36-9b94-8587-bc92-a0c3ec14384f@beonex.com">
<div class="moz-cite-prefix"> <br>
I think the best approach would be to find out the culprit, talk
to the vendor, and whitelist us or our method.<br>
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</blockquote>
Agreed. perhaps you can get Symantec to talk to us.... they will
only communicate with folk that have @mozilla email addresses. I
tried to open a dialog with them years ago regarding their firewall
blocking each and every point release of Thunderbird. <br>
<br>
Matt<br>
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