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<div class="moz-cite-prefix">Ovari,<br>
<br>
Matt reported a specific issue with an AV product blocking and
breaking our dialog.<br>
<br>
What you say appears to be an issue with the dialog not finding
the correct configuration for some specific university. That is to
be expected, as we cannot correctly know all configs for all
domains.<br>
<br>
The page you mention is a page by Microsoft. Indeed, they give
Chinese servers, which I presume is an error. Only Microsoft can
correct their website. The page has a feedback button. Use it.<br>
<br>
Ben<br>
<br>
<br>
<br>
Am 23.12.2017 um 00:07 schrieb Óvári:<br>
</div>
<blockquote cite="mid:4aedbf73-5a6a-8035-a3a2-738c7e712b06@zoho.com"
type="cite">
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<p>Recently we have had the same problem where ISPDB could not set
up university accounts. We were helping to set up university
accounts for someone who had a Mac computer. Unfortunately it
did not work and the University tech support only advised:</p>
<div class="moz-cite-prefix">On 4/12/17 1:59 pm, Student.Centre
wrote: </div>
<blockquote type="cite"
cite="mid:34ea701b-8afa-a602-9909-3692a7cf27a7@gmail.com">Have
you tried these steps? <a moz-do-not-send="true"
href="https://support.office.com/en-ie/article/Set-up-email-in-Mozilla-Thunderbird-8-0-f4726a9e-64d3-4494-9260-5762597fd1a6">https://support.office.com/en-ie/article/Set-up-email-in-Mozilla-Thunderbird-8-0-f4726a9e-64d3-4494-9260-5762597fd1a6</a></blockquote>
<p>The article mentioned refers to Mozilla Thunderbird version
8.0. Thunderbird is currently at version 52. So the article
seems very old.</p>
<p>A concern is that the article refers to en-ie which is Irish.
Is this correct?<br>
</p>
<p>Another concern is that the IMAP and POP is partner.outlook.cn
and the server name for SMTP is smtp.office365.cn. These are
based in China. Is this correct?<br>
</p>
<p>Would be nice if Thunderbird could configure university
accounts automatically...</p>
<p>Wish you all a Merry Christmas!<br>
</p>
<p><br>
</p>
On 23/12/17 8:47 am, Matt Harris wrote:<br>
<blockquote type="cite"
cite="mid:8f3d72b5-813a-925e-5c09-1a147325c2ca@gmail.com">
<div class="moz-cite-prefix">On 22-Dec-17 10:18 AM, Ben Bucksch
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:3d806c36-9b94-8587-bc92-a0c3ec14384f@beonex.com">
<div class="moz-cite-prefix">Hey Matt,<br>
<br>
thanks for the heads-up.<br>
<br>
Which exact step of the dialog was failing? Just showing up?
Or any of the specific config gathering steps - if so which
one (it should be shown in the UI).<br>
</div>
</blockquote>
The dialog initially got stuck with the fetch from the ISPDB (it
was a google account). So I turned off the "smart firewall"<br>
Then it got stuck on the validation process. So I turned off
the identity safe and sonar email protection. Unfortunately I
do not know what worked and what did not as I sound go back and
find thing had turned themselves back up as my 15 minutes were
up before I had time to test the feature. <br>
<br>
What is know is that the Norton issues are not new. Turning off
email scanning, the firewall and sonar are common first
suggestions in support. Although I understand you can turn the
whole thing off from a menu. Support feedback indicates that
does not work for account setup.<br>
<br>
<br>
<blockquote type="cite"
cite="mid:3d806c36-9b94-8587-bc92-a0c3ec14384f@beonex.com">
<div class="moz-cite-prefix"> Which "security" product did he
use? Which exact setting in the product was it that made it
work? It would be good to know the precise setting, not just
all or nothing disable.<br>
</div>
</blockquote>
<br>
As I said in the Subject. Norton 360 in this instance.<br>
<blockquote type="cite"
cite="mid:3d806c36-9b94-8587-bc92-a0c3ec14384f@beonex.com">
<div class="moz-cite-prefix"> <br>
My suggestion would be to not just disable, but uninstall
all security products and only use Windows Defender and
Windows Firewall built into Windows. Many other "security"
products actually decrease security, instead of increasing
it. But I understand that's besides your point, because it
would be difficult to sell that to end users who are used to
buying snake oil.<br>
</div>
</blockquote>
You get no argument from me, but we are stuck with Norton and
McAfee... Dell install it to be helpful. Verizon flog it as
"their" security suite. So do ATT. Then we have what is
arguably the market leader Symantec. Last known to be good when
Perter Norton owned the company.<br>
<br>
<blockquote type="cite"
cite="mid:3d806c36-9b94-8587-bc92-a0c3ec14384f@beonex.com">
<div class="moz-cite-prefix"> <br>
I think the best approach would be to find out the culprit,
talk to the vendor, and whitelist us or our method.<br>
</div>
</blockquote>
Agreed. perhaps you can get Symantec to talk to us.... they
will only communicate with folk that have @mozilla email
addresses. I tried to open a dialog with them years ago
regarding their firewall blocking each and every point release
of Thunderbird. <br>
<br>
Matt<br>
<br>
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<pre class="moz-quote-pre" wrap="">_______________________________________________
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