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<div class="moz-cite-prefix">Hey Matt,<br>
<br>
thanks for the heads-up.<br>
<br>
Which exact step of the dialog was failing? Just showing up? Or
any of the specific config gathering steps - if so which one (it
should be shown in the UI).<br>
<br>
Which "security" product did he use? Which exact setting in the
product was it that made it work? It would be good to know the
precise setting, not just all or nothing disable.<br>
<br>
My suggestion would be to not just disable, but uninstall all
security products and only use Windows Defender and Windows
Firewall built into Windows. Many other "security" products
actually decrease security, instead of increasing it. But I
understand that's besides your point, because it would be
difficult to sell that to end users who are used to buying snake
oil.<br>
<br>
I think the best approach would be to find out the culprit, talk
to the vendor, and whitelist us or our method.<br>
<br>
Ben<br>
<br>
Am 21.12.2017 um 12:15 schrieb Matt Harris:<br>
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A friend arrived at my home this past weekend with his new Dell
laptop and asked for help installing an email program. Not a
problem I though so I downloaded Thunderbird, ran the installer
and watched the new account wizard totally fail to do anything.
Just that nice blue windows cursor indication something was
happening. After a time I cancelled the account setup and
disabled the "smart firewall" tried again. Nope, had to turn
just about everything in the product, including mail scanning,
just to get to the point of Thunderbird setting up the accounts.<br>
<br>
I am dropping this mail here, not seeking support, but looking
to generate interest and discussion in how we get Thunderbird to
just work with these every increasingly rubbish security
products. Clearly if we are to grow a market share having the
product set up an account without major changes to the anti
virus/internet security suite is a given.<br>
<br>
So what suggestions do folks have. What we are doing not is
clearly not working.<br>
<br>
Matt<br>
<br>
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