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<p>Hi Bruce,</p>
<p>On my own I have only limited capacity but we could produce a
monthly YouTube video that shows important concepts on how to
use / fix Thunderbird if you / someone can elect / suggest some
worth-while topics (*). If there is a public support forum we
could promote this via the YT channel as well. If we had more
people collaborating we could then produce more content.<br>
</p>
<p>A Q&A style thing might also be an option. The hardest
thing is always the scripting; (well editing / recording is hard
too, but that's mainly time consuming). I firmly believe videos
are very important for promoting Thunderbird and showing how to
work with it. I think this sort of resource is usually best to
inspire users to help themselves.<br>
</p>
<p>[Anybody interested in this] contact me off list if you think
this might be a good idea.<br>
</p>
<p>Axel</p>
<p>(*) I have to admit this stuff is really hard to do with just a
one-man-show. Collaboration or a team usually fast tracks and
focuses this.<br>
</p>
</div>
<br>
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<div id="mySignature"> <b class="myName"><a
href="mailto:axel.grude@gmail.com">Axel Grude</a></b> <br>
Music Production and Composition <br>
Thunderbird Add-ons Developer <span class="AddonList">(<a
href="https://addons.mozilla.org/thunderbird/addon/quickfolders-tabbed-folders/">QuickFolders</a>,
<a
href="https://addons.mozilla.org/thunderbird/addon/quickfilters/">quickFilters</a>,
<a
href="https://addons.mozilla.org/firefox/addon/quickpasswords/">QuickPasswords</a>,
<a
href="https://addons.mozilla.org/thunderbird/addon/zombie-keys/">Zombie
Keys</a>, <a
href="https://addons.mozilla.org/thunderbird/addon/smarttemplate4/">SmartTemplate4</a>)</span>
<br>
Mozilla Addon Reviewer<br>
Visit my <a href="https://www.youtube.com/c/thunderbirddaily">YouTube
Channel</a> for email productivity tips <img
style="margin-top: 1em; float: right; box-shadow: 1px 1px 2px
rgba(20, 20, 20, 0.4);" moz-do-not-send="false" class="myLogo"
src="cid:part8.F13C8C10.FC0E61C6@gmail.com" alt="Get
Thunderbird!" height="15" width="94">
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<p><br>
</p>
<div class="moz-cite-prefix">On 24/03/2017 06:50, Bruce A. Johnson
wrote:<br>
</div>
<blockquote class=" cite"
id="mid_ae6f35f6_f9d7_d8e2_675d_7a1a6d43853b_BruceJohnson_ca"
cite="mid:ae6f35f6-f9d7-d8e2-675d-7a1a6d43853b@BruceJohnson.ca"
type="cite">
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On 2017-Mar-23 4:38 pm, Jörg Knobloch wrote:<br>
<blockquote class=" cite"
id="mid_9186749d_3589_6485_1959_34b2292738c6_jorgk_com"
cite="mid:9186749d-3589-6485-1959-34b2292738c6@jorgk.com"
type="cite">
<div class="moz-cite-prefix">On 23/03/2017 20:52, Bruce A.
Johnson wrote:<br>
</div>
<blockquote class=" cite"
id="mid_b57986a4_ac21_0bcc_76fd_fd9a7cd14b00_BruceJohnson_ca"
type="cite"
cite="mid:b57986a4-ac21-0bcc-76fd-fd9a7cd14b00@BruceJohnson.ca">
<blockquote class=" cite"
id="mid_2386617f_76bf_d380_714d_0ba4ccf2a2a5_jorgk_com"
cite="mid:2386617f-76bf-d380-714d-0ba4ccf2a2a5@jorgk.com"
type="cite">
<p>Sure, the software is free of charge, but does that mean
that all services related to that software need to be free
of charge?</p>
</blockquote>
<br>
Does this mean that you would support changing the official
Thunderbird support from free to paid?</blockquote>
<p>I was questioning whether all support at all levels should be
free.</p>
<p>As Thunderbird moves more and more towards independence, the
issue of support will have to be discussed as well. As I said,
I personally don't see why we should help businesses with
their problems for free. I can't say what the exact model
should be, that's subject to discussion. Personally I think
that Kent's idea of a user co-op has appeal, where members
have more rights than non-members.<br>
</p>
<p>Note that this is only my personal opinion.</p>
<p>Jörg.<br>
</p>
</blockquote>
<br>
"the issue of support will have to be discussed"<br>
<br>
When?<br>
<br>
After every other issue is addressed, and all the money is spent?<br>
<br>
I am trying to get you people to discuss the issue of support now,
while the new Thunderbird organization is still in the planning
stages. Everyone here only talks about support as "something to
be discussed", but nobody seems willing to actually discuss it.
What that tells me is that no one is really interested in the end
user.<br>
<br>
I certainly agree that there are a great many things about the
Thunderbird e-mail client that needs to be fixed or improved, but
there is no way you are going to fix everything so that people
will not need help. My focus the past few months has been to try
to help those people (the end user), that you all would rather
ignore.<br>
<br>
Accepting the current support scheme (which has problems as I
mentioned), with no real plan to improve it does not sit well with
me. I find little motivation in continue to doing what you all
seem to abhor, or just plain ignore, which is interacting with the
end user to help them.<br>
<br>
I've stated what I think needs to happen with support. I'm sorry
I cannot help you all try to figure out how to make that happen.<br>
<br>
Since I'm the only one who is pressing this issue, it is logical
to assume that the issue is not important. That I am at fault.
So I am going to start a hiatus from all things Thunderbird now,
so I can come at this all later with a fresher point of view,
hopefully.<br>
<br>
If any of you really care about supporting the end user, I
recommend that you talk to the other people who have been
consistently helping those users. I'm sure that some of you will
not know who they are:<br>
<br>
Airmail (<a moz-do-not-send="true" class="moz-txt-link-freetext"
href="https://support.mozilla.org/t5/user/viewprofilepage/user-id/956644">https://support.mozilla.org/t5/user/viewprofilepage/user-id/956644</a>)<br>
MattAuSupport (<a moz-do-not-send="true"
class="moz-txt-link-freetext"
href="https://support.mozilla.org/t5/user/viewprofilepage/user-id/86845">https://support.mozilla.org/t5/user/viewprofilepage/user-id/86845</a>)<br>
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Toad-Hall (<a moz-do-not-send="true" class="moz-txt-link-freetext"
href="https://support.mozilla.org/t5/user/viewprofilepage/user-id/187844">https://support.mozilla.org/t5/user/viewprofilepage/user-id/187844</a>)<br>
Zenos (<a moz-do-not-send="true" class="moz-txt-link-freetext"
href="https://support.mozilla.org/t5/user/viewprofilepage/user-id/849560">https://support.mozilla.org/t5/user/viewprofilepage/user-id/849560</a>)<br>
<br>
<div class="moz-signature">-- <br>
• Bruce A. Johnson in Empress, Alberta, Canada<br>
</div>
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