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On 2017-Mar-23 4:38 pm, Jörg Knobloch wrote:<br>
<blockquote class=" cite"
id="mid_9186749d_3589_6485_1959_34b2292738c6_jorgk_com"
cite="mid:9186749d-3589-6485-1959-34b2292738c6@jorgk.com"
type="cite">
<div class="moz-cite-prefix">On 23/03/2017 20:52, Bruce A. Johnson
wrote:<br>
</div>
<blockquote class=" cite"
id="mid_b57986a4_ac21_0bcc_76fd_fd9a7cd14b00_BruceJohnson_ca"
type="cite"
cite="mid:b57986a4-ac21-0bcc-76fd-fd9a7cd14b00@BruceJohnson.ca">
<blockquote class=" cite"
id="mid_2386617f_76bf_d380_714d_0ba4ccf2a2a5_jorgk_com"
cite="mid:2386617f-76bf-d380-714d-0ba4ccf2a2a5@jorgk.com"
type="cite">
<p>Sure, the software is free of charge, but does that mean
that all services related to that software need to be free
of charge?</p>
</blockquote>
<br>
Does this mean that you would support changing the official
Thunderbird support from free to paid?</blockquote>
<p>I was questioning whether all support at all levels should be
free.</p>
<p>As Thunderbird moves more and more towards independence, the
issue of support will have to be discussed as well. As I said, I
personally don't see why we should help businesses with their
problems for free. I can't say what the exact model should be,
that's subject to discussion. Personally I think that Kent's
idea of a user co-op has appeal, where members have more rights
than non-members.<br>
</p>
<p>Note that this is only my personal opinion.</p>
<p>Jörg.<br>
</p>
</blockquote>
<br>
"the issue of support will have to be discussed"<br>
<br>
When?<br>
<br>
After every other issue is addressed, and all the money is spent?<br>
<br>
I am trying to get you people to discuss the issue of support now,
while the new Thunderbird organization is still in the planning
stages. Everyone here only talks about support as "something to be
discussed", but nobody seems willing to actually discuss it. What
that tells me is that no one is really interested in the end user.<br>
<br>
I certainly agree that there are a great many things about the
Thunderbird e-mail client that needs to be fixed or improved, but
there is no way you are going to fix everything so that people will
not need help. My focus the past few months has been to try to help
those people (the end user), that you all would rather ignore.<br>
<br>
Accepting the current support scheme (which has problems as I
mentioned), with no real plan to improve it does not sit well with
me. I find little motivation in continue to doing what you all seem
to abhor, or just plain ignore, which is interacting with the end
user to help them.<br>
<br>
I've stated what I think needs to happen with support. I'm sorry I
cannot help you all try to figure out how to make that happen.<br>
<br>
Since I'm the only one who is pressing this issue, it is logical to
assume that the issue is not important. That I am at fault. So I
am going to start a hiatus from all things Thunderbird now, so I can
come at this all later with a fresher point of view, hopefully.<br>
<br>
If any of you really care about supporting the end user, I recommend
that you talk to the other people who have been consistently helping
those users. I'm sure that some of you will not know who they are:<br>
<br>
Airmail
(<a class="moz-txt-link-freetext" href="https://support.mozilla.org/t5/user/viewprofilepage/user-id/956644">https://support.mozilla.org/t5/user/viewprofilepage/user-id/956644</a>)<br>
MattAuSupport
(<a class="moz-txt-link-freetext" href="https://support.mozilla.org/t5/user/viewprofilepage/user-id/86845">https://support.mozilla.org/t5/user/viewprofilepage/user-id/86845</a>)<br>
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Toad-Hall
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Zenos
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<br>
<div class="moz-signature">-- <br>
• Bruce A. Johnson in Empress, Alberta, Canada<br>
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