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I mistakenly responded to just Axel, not to the whole list. Others
said the same thing on the list, though.<br>
<br>
On the Mozilla support website, people can ask a question, now
called "New Community Post"<br>
<a class="moz-txt-link-freetext" href="https://mzl.la/2lw6mqN">https://mzl.la/2lw6mqN</a><br>
<br>
And it is there that they choose the "board" to post the question.<br>
<br>
Since the change in SUMO software, everyone involved with adjusting
that software hve been very slow to make this "New Community Post"
page easily available, but it is not "hidden".<br>
<br>
As for a TB specific domain, that is up to the Council to figure out
when and if the BIG CHANGE ever happens.<br>
<br>
Unfortunately, the most obvious domain names are already taken.
thunderbird.com, thunderbird.org are being used by other companies.
I see, though, that thunderbird.net is owned by the Mozilla
Corporation and is currently being redirected to
<a class="moz-txt-link-freetext" href="https://www.mozilla.org/thunderbird/">https://www.mozilla.org/thunderbird/</a><br>
<br>
<br>
<br>
<div class="moz-cite-prefix">On 2017-Mar-23 3:02 am, Axel Grude
(Axel) wrote:<br>
</div>
<blockquote class=" cite"
id="mid_6e058ba9_4bc3_76a3_892d_fd233bfe57a7_gmail_com"
cite="mid:6e058ba9-4bc3-76a3-892d-fd233bfe57a7@gmail.com"
type="cite">
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<p>Ok, so I stand corrected - but there is a forum on SUMO,
not many people know where to find it... I wonder could this
be integrated with the Thunderbird help menu? Should it go
on a more Tb specific domain, e.g.</p>
<p>thunderbird.org/forum ?</p>
<p>Axel<br>
</p>
<br>
<br>
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<div id="mySignature"> <a moz-do-not-send="true"
href="mailto:axel.grude@gmail.com">Axel Grude (Axel)</a> <br>
Music Production and Composition <br>
Thunderbird Add-ons Developer (<a moz-do-not-send="true"
href="https://addons.mozilla.org/thunderbird/addon/quickfolders-tabbed-folders/">QuickFolders</a>,
<a moz-do-not-send="true"
href="https://addons.mozilla.org/thunderbird/addon/quickfilters/">quickFilters</a>,
<a moz-do-not-send="true"
href="https://addons.mozilla.org/firefox/addon/quickpasswords/">QuickPasswords</a>,
<a moz-do-not-send="true"
href="https://addons.mozilla.org/thunderbird/addon/zombie-keys/">Zombie
Keys</a>, <a moz-do-not-send="true"
href="https://addons.mozilla.org/thunderbird/addon/smarttemplate4/">SmartTemplate4</a>)
<br>
Mozilla Addon Reviewer<br>
Visit my <a moz-do-not-send="true"
href="https://www.youtube.com/c/thunderbirddaily">YouTube
Channel</a> for email productivity tips <img
style="margin-top: 1em; float: right; box-shadow: 1px 1px
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4px 4px 1px rgba(50,50,50,0.15);border-radius:3px;"
id="newHeaderAG0"> Subject: Re: More users = More support
requests <br>
To: Axel Grude <br>
From: Bruce A. Johnson <br>
Sent: Thursday, 23/03/2017 00:36:38 00:36 GMT Standard Time
{GMT ST} +0000 [Week 12] </div>
</div>
<blockquote class=" cite"
id="mid_d3f47476_1b65_068c_fb6d_b7d210d85fb1_BruceJohnson_ca"
cite="mid:d3f47476-1b65-068c-fb6d-b7d210d85fb1@BruceJohnson.ca"
type="cite">
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On 2017-Mar-22 4:48 pm, Axel Grude wrote:<br>
<blockquote class=" cite"
id="mid_7add5646_f0c5_3cc4_0df9_34b705998db8_gmail_com"
cite="mid:7add5646-f0c5-3cc4-0df9-34b705998db8@gmail.com"
type="cite">
<p>We have an escalation process - it's called bugzilla:<br>
</p>
</blockquote>
<br>
Sorry, but incorrect. Mozilla Bugzilla is for solving bugs in
the program, not for support. Any and all of the
developers/programmers will vehemently say that. Most people
who ask for support in that area gets ignored ("this is a
duplicate of bug # xxx, which is labelled as NOTFIX"), or
better, recommended to the support forum.<br>
<br>
<blockquote class=" cite"
id="mid_7add5646_f0c5_3cc4_0df9_34b705998db8_gmail_com"
cite="mid:7add5646-f0c5-3cc4-0df9-34b705998db8@gmail.com"
type="cite">then there is this forum:
<p><a moz-do-not-send="true" class="moz-txt-link-freetext"
href="http://forums.mozillazine.org/viewforum.php?f=39">http://forums.mozillazine.org/viewforum.php?f=39</a></p>
</blockquote>
That forum is not officially supported by Mozilla or the
Thunderbird project. There may be good people there who want to
help, but they are not the official support who are supposed to
have the ears or attention of those who are involved in the
Thunderbird project.<br>
<br>
<blockquote class=" cite"
id="mid_7add5646_f0c5_3cc4_0df9_34b705998db8_gmail_com"
cite="mid:7add5646-f0c5-3cc4-0df9-34b705998db8@gmail.com"
type="cite">I think there is also a more general forum at
mozilla.org?<br>
</blockquote>
<br>
More general forums at Mozilla do not deal with Thunderbird, nor
do they want to. I'm talking about the official Mozilla support
forum for Thunderbird. If you are unfamiliar with it, then
please check it out:<br>
<a moz-do-not-send="true" class="moz-txt-link-freetext"
href="https://support.mozilla.org/t5/Thunderbird/bd-p/Learn-Basics">https://support.mozilla.org/t5/Thunderbird/bd-p/Learn-Basics</a><br>
<br>
<div class="moz-signature">-- <br>
• Bruce A. Johnson in Empress, Alberta, Canada<br>
</div>
</blockquote>
</blockquote>
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