<div dir="ltr">Yes, absolutely. And we get the occasional question about "the mozilla server" and "does it have a copy of that message I didn't mean to delete?"<div>-- </div><div>Chris</div></div><div class="gmail_extra"><br><div class="gmail_quote">On 21 March 2017 at 16:38, Roland moco Tanglao <span dir="ltr"><<a href="mailto:rtanglao@mozilla.com" target="_blank">rtanglao@mozilla.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
<p>if i recall correctly we had a few users in support/month who
couldn't figure out why they didn't get an email account like they
do for gmail when they started using thunderbird</p>
<p>wayne mery, matt harris is my memory correct?</p>
<p>cheers!</p><span class="HOEnZb"><font color="#888888">
<p>...Roland<br>
</p></font></span><div><div class="h5">
<br>
<div class="m_3296602189114053655moz-cite-prefix">On 3/21/17 8:34 AM, Blake Winton wrote:<br>
</div>
</div></div><blockquote type="cite"><div><div class="h5">
<div style="direction:ltr">I see a few people making the claim
that everyone already has an account, and expects Thunderbird to
just download their existing email, but the user research that
Mozilla Messaging did found exactly the opposite, which was what
lead to the development of the Get An Account feature in the
first place. As I remember it, we would have loved to add more
account types, but none of the providers we contacted were
interested (with the obvious exception of Gandhi). I don't
think changing Thunderbird's initial user flow is necessarily a
bad idea, but let's not do it under false pretenses.</div>
<div style="direction:ltr"><br>
</div>
<div style="direction:ltr">Later,</div>
<div style="direction:ltr">Blake.</div>
<div><br>
</div>
<div>------ Original Message ------</div>
<div>From: "Onno Ekker" <<a href="mailto:o.e.ekker@gmail.com" target="_blank">o.e.ekker@gmail.com</a>></div>
<div>To: <a class="m_3296602189114053655moz-txt-link-rfc2396E" href="mailto:tb-planning@mozilla.org" target="_blank">"tb-planning@mozilla.org"</a> <<a href="mailto:tb-planning@mozilla.org" target="_blank">tb-planning@mozilla.org</a>></div>
<div>Sent: 21/03/2017 8:51:19</div>
<div>Subject: Re: Outreach to end users</div>
<div><br>
</div>
<div id="m_3296602189114053655x0d94ef6c78c0450">
<blockquote cite="http://CAF2QkNx_spUSVAxXtbSv9eADhKLaM=xWDdhj49g1VVvobn4sYQ@mail.gmail.com" type="cite" class="m_3296602189114053655cite2">
<div dir="ltr">
<div class="gmail_extra"><br>
<div class="gmail_quote">On Tue, Mar 21, 2017 at 12:51 AM,
Ben Bucksch <span dir="ltr"><<a href="mailto:ben.bucksch@beonex.com" target="_blank">ben.bucksch@beonex.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000"> Thank you,
everybody, for electing me into the TB council.<br>
<br>
One thing that we can do better is to reach out to
end users. Some people are already working hard to
give end users support. Thank you for that!<br>
<p>We should also try to find new users. Most people
I know just use either webmail or a smartphone app
to read mail. They know what an email client is.
Once I installed Thunderbird for some "mom and
dad" type users, they were overjoyed: "I don't
have to log in anymore. I just open Thunderbird on
my computer and boom! All my emails are there!"
and "I have my 2 emails accounts both in the same
place. No need to check several websites. That
saves so much time". For me, the 3 key reasons
are:</p>
<ul>
<li>efficient use</li>
<li>privacy</li>
<li>user empowerment</li>
</ul>
<p><br>
</p>
<h2>How can we reach new users?<br>
</h2>
<p>I have some ideas, but hopefully, you have more:<br>
</p>
<ul>
<li>Introduction tutorials for new users of
Thunderbird, e.g.</li>
<ul>
<li>On the website, as explanations of the
advantages of Thunderbird for end users. Not
just the power user features like advanced
filtering, but what Mom and Dad users get from
an email client.</li>
<li>As videos on YouTube or WebM</li>
</ul>
<li>A blog, Twitter account, Facebook: Posting new
good developments of Thunderbird. E.g. the vote
of the new council, any requests for
contributors when we identified a need etc. Any
new features, releases we did.</li>
<li>Organizing "onboarding parties", where
existing local users and community members think
of ways to make Thunderbird and the concept of
an email client (in contrast to webmail) and its
advantages known to a new group of users. Each
group could find their own ways of doing that.
We'd establish a mailing list to let these
different regional groups can exchange
experiences and ideas and material.</li>
</ul>
<br>
Questions:<br>
<ul>
<li>How else could we get new Thunderbird users?
Do you have any other ideas?</li>
<li>Who would like to get active, in one of the
above tasks? It shouldn't just be a spur of the
moment action, but a continuous nurturing of the
communication channels.</li>
</ul>
</div>
</blockquote>
<div><br>
</div>
<div>I think one thing that should be improved, is
setting up Thunderbird for the first time. As it is
now, you immediately get a prompt to get an account
for Gandhi, and the option to use an existing mail
account is somewhat hidden. Most of the users do have
an existing account though, provided by their ISP, so
I think configuring Thunderbird for an existing mail
account should be the default.<br>
<br>
Also if someone doesn't have an existing mail account
or wants to setup a new account anyway, he should be
served better than to be given the option to get an
account for Gandhi. There are a couple of free mail
providers, like Gmail of Hotmail, which have their own
merits. A brief explanation of the differences between
such a free account, an address with their ISP and a
payed account and maybe a guide to help acquire an
account for Gmail or Hotmail is the least we could do.
This is especially necessary, since people don't
always realize what an email client is or does and
they don't understand the difference between the
program and the mail address.<br>
</div>
<div><br>
Onno<br>
</div>
</div>
</div>
</div>
</blockquote>
</div>
<br>
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