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On 14/07/15 17:27, Benjamin Kerensa wrote:<br>
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<div dir="ltr">We are and I just pinned a note and the messages
are replies <br>
that have the resources since we had nothing pinned.<br>
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<br>
Thanks – I was being unclear, what's needed is the support
information added statically somewhere to the page (under "About"
for example) or as a tab. <br>
<br>
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<div dir="ltr">It is probably much more of an irritant to not get
a reply with their answer.<br>
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Of course – but how many people do we have to actively man social
networks and respond to private messages?<br>
<br>
<pre class="moz-signature" cols="72">--
Dave Koelmeyer
<a class="moz-txt-link-freetext" href="http://blog.davekoelmeyer.co.nz">http://blog.davekoelmeyer.co.nz</a></pre>
<br>
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<div class="gmail_extra"><br>
<div class="gmail_quote">On Mon, Jul 13, 2015 at 9:59 PM, Dave
Koelmeyer <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:dave.koelmeyer@davekoelmeyer.co.nz"
target="_blank">dave.koelmeyer@davekoelmeyer.co.nz</a>></span>
wrote:<br>
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class=""><br>
<br>
On 14/07/15 11:17, Benjamin Kerensa wrote:<br>
> Just a FYI was looking through the FB messages to TB
FB Page as I send<br>
> a canned message pointing to support<br>
> for support requests. I noticed one person asking us
to help them<br>
> cancel a charge to their credit card they<br>
> apparently paid for some support through a Indian
company.<br>
><br>
> Just a heads up.... Although there is not much that
can be done<br>
><br>
<br>
</span>I think once we're able to add a clear pinned note to
the FB page<br>
pointing towards SUMO (can't do this at the moment as I'm
not an admin),<br>
it might be an idea to also disable private messaging for
the page<br>
entirely? Sending private messages which are generally never
answered<br>
anyway is a bit of a user irritant.<br>
<br>
Cheers,<br>
Dave<br>
<span class="HOEnZb"><font color="#888888"><br>
--<br>
Dave Koelmeyer<br>
<a moz-do-not-send="true"
href="http://blog.davekoelmeyer.co.nz"
rel="noreferrer" target="_blank">http://blog.davekoelmeyer.co.nz</a><br>
<br>
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-- <br>
<div class="gmail_signature">
<div dir="ltr">
<div>Benjamin Kerensa<br>
<br>
</div>
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