<div dir="ltr">I think we should continue to try this and I can ask metrics team for some numbers from SUMO in some weeks<div>and we can see if its resulting in more TB users using the support resources. I also plan to help out on <br>SUMO occasionally as I know we need help there too.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Jul 14, 2015 at 2:46 AM, Benjamin Kerensa <span dir="ltr"><<a href="mailto:bkerensa@gmail.com" target="_blank">bkerensa@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><br><div class="gmail_extra"><br><div class="gmail_quote"><span class="">On Mon, Jul 13, 2015 at 10:34 PM, Dave Koelmeyer <span dir="ltr"><<a href="mailto:dave.koelmeyer@davekoelmeyer.co.nz" target="_blank">dave.koelmeyer@davekoelmeyer.co.nz</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF"><span>
On 14/07/15 17:27, Benjamin Kerensa wrote:<br>
<blockquote type="cite">
<div dir="ltr">We are and I just pinned a note and the messages
are replies <br>
that have the resources since we had nothing pinned.<br>
</div>
</blockquote>
<br></span>
Thanks – I was being unclear, what's needed is the support
information added statically somewhere to the page (under "About"
for example) or as a tab. <br></div></blockquote></span><div><br><br>I just added a CTA at the top that links to support it says "Contact Us" this can be a stop gap for now I will have W added a tab tomorrow.<br> </div><span class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div text="#000000" bgcolor="#FFFFFF"><span>
<br>
<blockquote type="cite">
<div dir="ltr">It is probably much more of an irritant to not get
a reply with their answer.<br>
</div>
</blockquote>
<br></span>
Of course – but how many people do we have to actively man social
networks and respond to private messages?</div></blockquote></span><div><br>We don't have a lot just me and you but any effort is better than none I just cleaned out the queue today with the simple canned</div><div>message pointing people to support. If we can reply to even some now and then those users will have a better outcome than</div><div>being ignored and may stay with Thunderbird if they were considering alternatives.<br><br>It would be nice to have the canned message l10n'ed into the most common languages though.<br> </div><div><div class="h5"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div text="#000000" bgcolor="#FFFFFF"><div><div><br>
<br>
<pre cols="72">--
Dave Koelmeyer
<a href="http://blog.davekoelmeyer.co.nz" target="_blank">http://blog.davekoelmeyer.co.nz</a></pre>
<br>
<blockquote type="cite">
<div class="gmail_extra"><br>
<div class="gmail_quote">On Mon, Jul 13, 2015 at 9:59 PM, Dave
Koelmeyer <span dir="ltr"><<a href="mailto:dave.koelmeyer@davekoelmeyer.co.nz" target="_blank">dave.koelmeyer@davekoelmeyer.co.nz</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><span><br>
<br>
On 14/07/15 11:17, Benjamin Kerensa wrote:<br>
> Just a FYI was looking through the FB messages to TB
FB Page as I send<br>
> a canned message pointing to support<br>
> for support requests. I noticed one person asking us
to help them<br>
> cancel a charge to their credit card they<br>
> apparently paid for some support through a Indian
company.<br>
><br>
> Just a heads up.... Although there is not much that
can be done<br>
><br>
<br>
</span>I think once we're able to add a clear pinned note to
the FB page<br>
pointing towards SUMO (can't do this at the moment as I'm
not an admin),<br>
it might be an idea to also disable private messaging for
the page<br>
entirely? Sending private messages which are generally never
answered<br>
anyway is a bit of a user irritant.<br>
<br>
Cheers,<br>
Dave<br>
<span><font color="#888888"><br>
--<br>
Dave Koelmeyer<br>
<a href="http://blog.davekoelmeyer.co.nz" rel="noreferrer" target="_blank">http://blog.davekoelmeyer.co.nz</a><br>
<br>
<br>
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</font></span></blockquote>
</div>
<br>
<br clear="all">
<div><br>
</div>
-- <br>
<div>
<div dir="ltr">
<div>Benjamin Kerensa<br>
<br>
</div>
</div>
</div>
</div>
</blockquote>
<br>
<pre cols="72"></pre>
</div></div></div>
</blockquote></div></div></div><span class="HOEnZb"><font color="#888888"><br><br clear="all"><div><br></div>-- <br><div><div dir="ltr"><div>Benjamin Kerensa<br><br></div></div></div>
</font></span></div></div>
</blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr"><div>Benjamin Kerensa<br><br></div></div></div>
</div>