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On 19/06/15 13:02, Dave Koelmeyer wrote:<br>
<blockquote cite="mid:55836A29.8000609@davekoelmeyer.co.nz"
type="cite">
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On 19/06/15 03:13, Jörg Knobloch wrote:<br>
<blockquote cite="mid:5582E01F.60300@jorgk.com" type="cite">There
is nothing wrong with providing support for Mozilla products on
a commercial basis. <br>
<br>
The SUMO article is rather misleading <br>
<a moz-do-not-send="true" class="moz-txt-link-freetext"
href="https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams">https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams</a>
<br>
<br>
It states: <br>
Common technical support scams: <br>
Companies that charge you for installing Firefox or
Thunderbird. <br>
Companies that charge you for fixing or updating Firefox or
Thunderbird. <br>
<br>
This statement is simply wrong and has gone to far. <br>
<br>
Please explain what is wrong with entering a contract with
someone who needs Firefox or Thunderbird support and charging
for the services supplied? <br>
</blockquote>
<br>
As someone who runs a business providing <i>precisely this</i>
for Thunderbird (amongst other FOSS products), I agree with Jörg.
Specifically (referring to the article in its present state) the
first paragraph (<i>"Companies that ask for payment or personal
information for installing, updating or providing support for
Firefox or Thunderbird are not affiliated with Mozilla and
should be avoided."</i>), and bullet points two and three. When
I have a moment I'll suggest some rewording to be helpful.</blockquote>
<br>
Hi, <br>
<br>
I'm not sure if the article has been tweaked all since publication,
but I'll suggest the following changes.<br>
<br>
Paragraph one, reworded:<br>
<br>
<i>"Mozilla does not charge for downloads, upgrades or technical
support, and does not endorse any company that does. Companies
that ask for payment or personal information for installing,
updating or providing support for Firefox or Thunderbird are not
affiliated with Mozilla. While many firms provide legitimate
professional support for Mozilla products, users should apply
common sense and discretion when seeking out or solicited by
technical support companies."</i><br>
<br>
And the current four "Common technical support scams" bullet points
reworded down to three:<br>
<ul>
<li><i>"Virus warnings that tell you to call a phone number,
download software or allow a virus scan."</i></li>
</ul>
<ul>
<li><i>"Companies specifically claiming to officially represent
Mozilla that charge you for installing, fixing and updating
Firefox or Thunderbird.</i><i>"</i><br>
</li>
</ul>
<ul>
<li><i>"Phone calls from "Mozilla representatives" pressuring you
into paying for a service or granting access to your
computer."</i><br>
</li>
</ul>
<pre class="moz-signature" cols="72">--
Dave Koelmeyer
<a class="moz-txt-link-freetext" href="http://blog.davekoelmeyer.co.nz">http://blog.davekoelmeyer.co.nz</a></pre>
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