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<div class="moz-cite-prefix">On 22/06/2015 9:35 AM, Chris Ilias
wrote:<br>
</div>
<blockquote cite="mid:55875166.6090205@ilias.ca" type="cite">On
2015-06-18 1:19 AM, Wayne Mery (Thunderbird QA) wrote:
<br>
<blockquote type="cite">On 6/18/2015 12:54 AM, Klaus Hartnegg
wrote:
<br>
<blockquote type="cite">Am 18.06.2015 um 01:41 schrieb Chris
Ilias <a class="moz-txt-link-rfc2396E" href="mailto:tb-planning@ilias.ca"><tb-planning@ilias.ca></a>:
<br>
<br>
<blockquote type="cite">On 2015-06-17 10:48 AM, R Kent James
wrote:
<br>
<blockquote type="cite">But so many users are desperate. Any
time I do a blog posting on the
<br>
Thunderbird blog, lots of comments come in that are really
support
<br>
requests.
<br>
</blockquote>
<br>
How are they finding your blog and NOT finding sumo?
<br>
</blockquote>
<br>
Probably because robots.txt hides support.mozilla.org/*/forums
<br>
</blockquote>
<br>
The blocking of "unsolved topics" was done October 2014 by
<br>
<a class="moz-txt-link-freetext" href="https://bugzilla.mozilla.org/show_bug.cgi?id=1081933">https://bugzilla.mozilla.org/show_bug.cgi?id=1081933</a> and it is
certainly
<br>
a factor.
<br>
<br>
Thus we opened
<a class="moz-txt-link-freetext" href="https://bugzilla.mozilla.org/show_bug.cgi?id=1115303">https://bugzilla.mozilla.org/show_bug.cgi?id=1115303</a>
<br>
which has several good points. Unfortunately SUMO is very
understaffed
<br>
and moving slowly - there is no solution in sight.
<br>
</blockquote>
<br>
<br>
Users have been going to social media and just about anything else
to ask questions for a long time. That's why the army of awesome
project was created (for Twitter)[1], and there is a Firefox
support group for facebook[2]. Both were created before Google was
blocked from indexing unsolved threads, so I don't think the
robots.txt issue is much of a factor.
<br>
<br>
[1]<a class="moz-txt-link-rfc2396E" href="https://support.mozilla.org/en-US/army-of-awesome"><https://support.mozilla.org/en-US/army-of-awesome></a>
<br>
[2]<a class="moz-txt-link-rfc2396E" href="https://support.mozilla.org/en-US/forums/contributors/708479"><https://support.mozilla.org/en-US/forums/contributors/708479></a>
<br>
<br>
<br>
Has anyone contacted Wes, and asked him if he remembers how he
arrived at Tech Help Experts? He says "...recommended I contact
Mozilla, which I then did. After explaining the problems I was
having, I was transferred to your tech person, Menish ( with
Tech Help Experts )..."
<br>
I'd love to know how he got from point A to point B. If he did a
Google search, what search terms did he use?
<br>
</blockquote>
<br>
I regularly used to see adds for tech help experts on my blog. I
think I banned them as an advertiser. But their adds make them look
like they are the authorized service representative. Type
Thunderbird support into Google and click the first link you get.
For $59 they will tell you how much it costs :) Google knows my
search habits and still the first link is a paid support company.
General users with limited search skills will end up lost in no
time.<br>
<br>
Matt<br>
<blockquote cite="mid:55875166.6090205@ilias.ca" type="cite">_______________________________________________
<br>
tb-planning mailing list
<br>
<a class="moz-txt-link-abbreviated" href="mailto:tb-planning@mozilla.org">tb-planning@mozilla.org</a>
<br>
<a class="moz-txt-link-freetext" href="https://mail.mozilla.org/listinfo/tb-planning">https://mail.mozilla.org/listinfo/tb-planning</a>
<br>
<br>
</blockquote>
<br>
<br>
<div class="moz-signature">-- <br>
“Against stupidity the gods themselves contend in vain.”
<i>― Friedrich von Schiller, Die Jungfrau von Orleans </i></div>
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