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<p>Garrafrauns, 17 June 2015 09:13:06, week 24</p>
<p>In my mind, this is the most interesting part:<br>
</p>
<p>>>> I just went online to get your email address
to send this letter to, and was shocked to find your Mozilla
Support website has a section asking for people to volunteer
to be support techs! Aren't any of your employees vetted?!
This is unbelievable.<br>
</p>
<p>There is a perception that there is (probably paid) <i><b>employees
</b></i>with Thunderbird (a free as in beer product) who do
support. Also, the OP was prepared to pay a 450$ contract over
2years in order to get support. Isn't that an indication that
there would be a market for hiring "pro" support for
Thunderbird? Of course this could be a total exception... <br>
</p>
<p>Axel <br>
</p>
<p></p>
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<b class="myName" style="text-shadow: 1px 1px 2px #DDD;
transition:font-size 0.5s;"><a
href="mailto:axel.grude@gmail.com">Axel Grude (Axel)</a></b>
<br>
Software Developer
<br>
Thunderbird Add-ons Developer
<span style="color:#666666; font-size:xx-small">(QuickFolders,
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<b>Subject:</b> Re: Fwd: Recent Experience with people
misrepresenting themselves as official Thunderbird <br>
<b>To:</b> Roland Tanglao - <a
href="mailto:rtanglao@mozilla.com">Roland Tanglao</a> <br>
<b>From:</b> Benjamin Kerensa - <a
href="mailto:bkerensa@gmail.com">Benjamin Kerensa</a> <br>
<b>CC:</b> Sumo Team, Tb-planning <a
href="mailto:sumo-team@mozilla.com"><a class="moz-txt-link-abbreviated" href="mailto:sumo-team@mozilla.com">sumo-team@mozilla.com</a></a>,
<a href="mailto:tb-planning@mozilla.org">tb-planning@mozilla.org</a>
<br>
<b>Sent: </b>Wednesday, 17/06/2015 06:46:10 06:46 GMT Standard
Time {GMT ST} +0100 [Week 24] </div>
</div>
<blockquote class=" cite"
id="mid_CAGOdq5mNE7PVGHU_nncR4wtqjtgxH9fNjYY1eJROZ3aNhJ27mg_mail_gmail_com"
cite="mid:CAGOdq5mNE7PVGHU-nncR4wtqjtgxH9fNjYY1eJROZ3aNhJ27mg@mail.gmail.com"
type="cite">
<p dir="ltr">I don't think legal will do anything I just looked at
tech help experts website they don't make any obvious
representation as being affiliated with Mozilla.</p>
<p dir="ltr">That said Mozilla historically has been very
permissive with allowing third parties to support individuals
and companies. Even for Firefox there is a long time contributor
who makes a living sitting on mailing lists and gathering leads
to offer paid consulting to. (Staff actually send people to him)</p>
<p dir="ltr">This appears more than anything to be a novice user
who is connecting dots that are not there. A quick Google search
will find plenty of companies that offer support for Mozilla
products and there is nothing illegal in doing so even.</p>
<p dir="ltr">I would not invest time in this or bother the very
busy legal team over something like this.</p>
<p dir="ltr">On Jun 16, 2015 9:28 PM, "Roland MoCoGmail Tanglao"
<<a moz-do-not-send="true" href="mailto:rtanglao@mozilla.com">rtanglao@mozilla.com</a>>
wrote:<br>
><br>
> yes please gregg, please forward to mozilla legal<br>
> i have also added tb-planning where the thunderbird council
hangs out!<br>
> cheers!<br>
> ...Roland<br>
><br>
><br>
> On 2015-06-16 7:58 PM, Gregg Lind wrote:<br>
>><br>
>> I am actually a little tempted to forward this
particular on onto Legal. Thoughts?<br>
>><br>
>> GL<br>
>><br>
>> On 6/16/15 8:04 PM, Karen Esterly wrote:<br>
>>><br>
>>><br>
>>><br>
>>> ---------- Forwarded message ----------<br>
>>> From: Wes Holmes <<a moz-do-not-send="true"
href="mailto:ready4rocks@cox.net">ready4rocks@cox.net</a>><br>
>>> Date: Tuesday, June 16, 2015<br>
>>> Subject: Recent Experience<br>
>>> To: <a moz-do-not-send="true"
href="mailto:wpr@mozilla.com">wpr@mozilla.com</a><br>
>>><br>
>>><br>
>>> Dear Sirs,<br>
>>><br>
>>> I am writing to you regarding a recent
experience I had with your tech support. On May 12, 2015, I
was having a problem with not being able to send an email. I
have a Cox email address, but it is setup thru Mozilla
Thunderbird. I first contacted Cox Communications. They
checked out my account and found everything to working properly
and recommended I contact Mozilla, which I then did.<br>
>>> After explaining the problems I was having, I was
transferred to your tech person, Menish ( with Tech Help
Experts ) he asked if he could go into my computer remotely. I
agreed. Three hours later, and no closer to a solution, I was
told they would have to continue diagnostics the following day.
I called them when I got home from work and once again, Menish
worked remotely thru my computer for another three hours. He
told me there was a serious security breach in my email account.<br>
>>> He said there was evidence of someone looking into
my email over 1500 times. I said that was the number of emails
I currently had on the account. He said every time I went into
my email, I was in danger of all of my personal information
being open to theft. But, I was not to worry because he
recommended I purchase their two year software protection plan
and one year of tech support in the amount of $449.99. So I
did.<br>
>>> He continued to work on my system and called me
later and asked for me to try to send an email to see if the
problem was resolved. I was able to send it and the problem
seemed to be fixed.<br>
>>><br>
>>> Several days later, I was having the very same
problem, of not being able to send an email. I called Tech Help
Experts again. They once again, went into my computer remotely,
for another 2.5 hours. During this session, I realized that all
but 102 of emails were missing. I went from 1563 emails, to
102. I called Tech Help Experts again and spoke with Floor
Supervisor Ankit. He said they did not delete any of my emails
and there are 102 emails on the account. I have had this email
account for many years and everything older than April 29th,
2015 was gone. My address book contacts as well as my emails
were missing. He asked to go into my computer to investigate.
At 7pm that evening, Menish said he had contacted Cox
Communications, and that they were having a security issue and
to give them 24 hours to rectify the problem. That was on May
19th.<br>
>>> On May 20th, the next day, I still did not have
my emails and contacts replaced, and I was told by Tech Help
Experts, there was nothing they could do and that I should call
Cox to try to retrieve the emails from their archives.<br>
>>> I immediately contacted Cox Communications and
explained what had happened. They told me they had no record of
any such security issues, and that they had no record of being
contacted by Tech Help Experts.<br>
>>> And unfortunately, they do not keep emails in an
archive.<br>
>>><br>
>>> Furious, I called Tech Help Experts and demanded
answers as well as a refund. And after much debate, they agreed
to a refund and I have received it. They were seemingly
unconcerned and gave an insincere apology. But more importantly,
I am concerned about my missing information.<br>
>>><br>
>>> This company, Tech Help Experts, represents
Mozilla Thunderbird. This is the most unprofessional and
misleading company I have ever dealt with. And now, I have the
added threat and fear of all of my personal information being
compromised because they now have my passwords. I have found
out since, that any reputable company will not ask you for this
information. But I believed I was working with Mozilla, which
seems to be reliable in the industry.<br>
>>> I am a business owner myself,. And I'm sure we
would both agree that we are only as good as the people we have
working for us. My experience with Tech Help Experts warrants
an investigation on your end. Especially because they asked us
for our passwords. I do not expect things to be resolved on my
email account, but I would like to receive a response. I would
like to know that my letter was at least read.<br>
>>><br>
>>> I just went online to get your email address to
send this letter to, and was shocked to find your Mozilla
Support website has a section asking for people to volunteer to
be support techs! Aren't any of your employees vetted?! This
is unbelievable.<br>
>>><br>
>>> Phyllis Holmes<br>
>>> <a moz-do-not-send="true"
href="mailto:Ready4Rocks@cox.net">Ready4Rocks@cox.net</a><br>
>>><br>
>>> -- <br>
>>> You received this message because you are
subscribed to the Google Groups "Workplace Resource" group.<br>
>>> To unsubscribe from this group and stop receiving
emails from it, send an email to <a moz-do-not-send="true"
href="mailto:wpr%2Bunsubscribe@mozilla.com">wpr+unsubscribe@mozilla.com</a>.<br>
>>> To post to this group, send email to <a
moz-do-not-send="true" href="mailto:wpr@mozilla.com"><a class="moz-txt-link-abbreviated" href="mailto:wpr@mozilla.com">wpr@mozilla.com</a></a>.<br>
>>> To view this discussion on the web visit <a
moz-do-not-send="true"
href="https://groups.google.com/a/mozilla.com/d/msgid/wpr/5580C70F.8050509%40cox.net"><a class="moz-txt-link-freetext" href="https://groups.google.com/a/mozilla.com/d/msgid/wpr/5580C70F.8050509%40cox.net">https://groups.google.com/a/mozilla.com/d/msgid/wpr/5580C70F.8050509%40cox.net</a></a>.<br>
>>><br>
>>><br>
>>><br>
>>> -- <br>
>>> WPR Site Services Supervisor<br>
>>> Mozilla<br>
>>> Vancouver, BC<br>
>>> <a moz-do-not-send="true"
href="mailto:kesterly@mozilla.com">kesterly@mozilla.com</a><br>
>>> 1-778-785-1540 x422<br>
>>> @MozillaYVR<br>
>>><br>
>><br>
><br>
><br>
> _______________________________________________<br>
> tb-planning mailing list<br>
> <a moz-do-not-send="true"
href="mailto:tb-planning@mozilla.org">tb-planning@mozilla.org</a><br>
> <a moz-do-not-send="true"
href="https://mail.mozilla.org/listinfo/tb-planning">https://mail.mozilla.org/listinfo/tb-planning</a><br>
><br>
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<pre wrap="">_______________________________________________
tb-planning mailing list
<a class="moz-txt-link-abbreviated" href="mailto:tb-planning@mozilla.org">tb-planning@mozilla.org</a>
<a class="moz-txt-link-freetext" href="https://mail.mozilla.org/listinfo/tb-planning">https://mail.mozilla.org/listinfo/tb-planning</a>
</pre>
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