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<font face="Helvetica, Arial, sans-serif">Hi:<br>
<br>
Blake Winton suggested I forward the problem here.<br>
<br>
Anybody want to work with me to find steps to reproduce and work
with developers to fix this pesky problem that's been around since
TB 12?<br>
<br>
No experience required, just the ability to think logically and
setup test email accounts and test Thunderbird profiles (and I can
teach you that!)<br>
<br>
if so please ping me on irc (rolandtanglao on #tb-support-crew on
irc.mozilla.org or email me <a class="moz-txt-link-abbreviated" href="mailto:rtanglao@mozilla.com">rtanglao@mozilla.com</a>)<br>
...Roland<br>
<br>
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<td>number 1 support problem since TB12 is auto-compacting
Fwd: Re: [General] data loss following compacting.</td>
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<th align="RIGHT" nowrap="nowrap" valign="BASELINE">Date: </th>
<td>Thu, 09 Aug 2012 11:28:24 -0700</td>
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<th align="RIGHT" nowrap="nowrap" valign="BASELINE">From: </th>
<td>Roland MoCoWin7 Tanglao <a class="moz-txt-link-rfc2396E" href="mailto:rtanglao@mozilla.com"><rtanglao@mozilla.com></a></td>
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<th align="RIGHT" nowrap="nowrap" valign="BASELINE">To: </th>
<td><a class="moz-txt-link-abbreviated" href="mailto:thunderbird-drivers@mozilla.org">thunderbird-drivers@mozilla.org</a>
<a class="moz-txt-link-rfc2396E" href="mailto:thunderbird-drivers@mozilla.org"><thunderbird-drivers@mozilla.org></a></td>
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Hi drivers:<br>
as I said on IRC:<br>
[10:42] <rolandtanglao> all: our number 1 support problem at
the moment is automatic compacting causing dataloss (caused by AV,
perhaps only occurs when deleting emails on POP and local
folders), there's a thread on tb-support-crew any insight
appreciated<br>
[10:44] <rolandtanglao> i.e. bugs and steps to reproduce;
ping me and i will do anything, run crazy test builds etc<br>
...Roland<br>
<br>
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<th align="RIGHT" nowrap="nowrap" valign="BASELINE">Subject:
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<td>Re: [General] data loss following compacting.</td>
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<th align="RIGHT" nowrap="nowrap" valign="BASELINE">Date:
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<td>Thu, 09 Aug 2012 11:19:19 -0700</td>
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<th align="RIGHT" nowrap="nowrap" valign="BASELINE">From:
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<td>Roland MoCoWin7 Tanglao <a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:rtanglao@mozilla.com"><rtanglao@mozilla.com></a></td>
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<td>For Thunderbird Support Contributors anywhere in the
world:Germany, Japan, USA, Canada, France etc - NOT for
Thunderbird support <a moz-do-not-send="true"
class="moz-txt-link-rfc2396E"
href="mailto:tb-support-crew@mozilla.org"><tb-support-crew@mozilla.org></a></td>
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<th align="RIGHT" nowrap="nowrap" valign="BASELINE">To: </th>
<td><a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:tb-support-crew@mozilla.org">tb-support-crew@mozilla.org</a></td>
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<pre>Hi all:
Agree that this is the hottest current support problem and will forward
this to the Thunderbird drivers
I have read bugs 750569 and 762169 but see no steps to reproduce
If anybody has steps to reproduce (is it simply a matter of deleting
emails from POP accounts and local folders? I have never seen this
problem on Windows 7 and Mac but I don't delete I just archive and only
use IMAP), I would love to work with you on this, ping me via email or IRC
...Roland
On 09/08/2012 3:36 AM, Wayne Mery (d531) wrote:
> On 8/9/2012 6:25 AM, Wayne Mery (d531) wrote:
>> Anyway, some of our current bugs...
>>
>> - Bug 750569 Compact Folders window appearing very frequently starting
>> in TB12
>> - Bug 762169 Always asking to compact folders starting version 12,
>> continuing version 13
>
> I should add, that in this context, we are really hurt by several things
> - our inability to find certain issues in automated tests
> - related - not identifying some issues before they get into the hands
> of the average user
> - the difficulity to find regression ranges, once a problem has been
> identified
> - and finally, when issues linger across multiple releases, perhaps
> some get fixed, but some new issues get introduced, it becomes
> difficult to determine whether an issue from version M was truly fixed
> in M+i, or whether a problem is a new issue in version M+i
>
> relevant gsfn topics:
> <a moz-do-not-send="true" class="moz-txt-link-freetext" href="https://getsatisfaction.com/mozilla_messaging/tags/compactlost">https://getsatisfaction.com/mozilla_messaging/tags/compactlost</a>
> <a moz-do-not-send="true" class="moz-txt-link-freetext" href="https://getsatisfaction.com/mozilla_messaging/tags/tb12compact">https://getsatisfaction.com/mozilla_messaging/tags/tb12compact</a>
> <a moz-do-not-send="true" class="moz-txt-link-freetext" href="https://getsatisfaction.com/mozilla_messaging/tags/tb13compact">https://getsatisfaction.com/mozilla_messaging/tags/tb13compact</a>
> <a moz-do-not-send="true" class="moz-txt-link-freetext" href="https://getsatisfaction.com/mozilla_messaging/tags/tb14compact">https://getsatisfaction.com/mozilla_messaging/tags/tb14compact</a>
>
> _______________________________________________
> Tb-support-crew mailing list
> <a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="mailto:Tb-support-crew@mozilla.org">Tb-support-crew@mozilla.org</a>
> <a moz-do-not-send="true" class="moz-txt-link-freetext" href="https://mail.mozilla.org/listinfo/tb-support-crew">https://mail.mozilla.org/listinfo/tb-support-crew</a>
_______________________________________________
Tb-support-crew mailing list
<a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="mailto:Tb-support-crew@mozilla.org">Tb-support-crew@mozilla.org</a>
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="https://mail.mozilla.org/listinfo/tb-support-crew">https://mail.mozilla.org/listinfo/tb-support-crew</a>
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