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On 07/03/2011 13:34, Ben Bucksch wrote:
<blockquote cite="mid:4D74DECD.email@example.com" type="cite">I
quickly found that she was still using TB 3.0. That already is
major FAIL. Why's that happening?
All users on a branch will get automatically updated to the latest
<li>They have update checking and automatic updates turned on
(which is default)</li>
<li>They have the appropriate access to alter the Thunderbird
<li>They restart Thunderbird to obtain the update (after automatic
update, although it does prompt them after a while)</li>
I believe that if you require admin permissions for updates, then
prompting non-admin users only started in the 1.9.2 branch (3.1),
but I may be wrong there.<br>
If she satisfies those options, and is still not receiving automatic
updates, then it should be treated as a bug and investigated as
<blockquote cite="mid:4D74DECD.firstname.lastname@example.org" type="cite">
Worse, I asked her to go to Help | Update..., it downloaded and
installed the update. We tried again, it again didn't work. I
checked the version again, and it was 3.0.10 - a higher version
than before (3.0.3 or something), but still 3.0!
Why is this broken updater updating to an EOLed release?
Due to the way updates work, and the required testing matrix, a user
that is on one security branch typically has to update to the latest
release on that branch before upgrading to the latest major release.
I think that is reasonable, especially as typically around 90% of
users on a particular branch have updated to the latest version
before we push another.<br>
Sometimes updating to the latest version on a branch before being
offered an update to the next major release is unavoidable due to
necessary changes in the update mechanisms.<br>
They will always be able to get to the latest version, but it may
take an update cycle or two.<br>
I'm a bit surprised that it was 3.0.10 that she got updated to, I'd
have expected 3.0.11. I've just checked on my Mac and 3.0.11 was the
latest. I guess it could depend on how long the update had been
pending or even partially downloaded, but that really does
re-enforce the question of why she hasn't been prompted/updated