Thunderbird suggestion box

Wayne vseerror at lehigh.edu
Tue Apr 28 11:25:31 UTC 2020


On 4/28/20 3:30 AM, Mark Banner wrote:
> On 27/04/2020 21:58, Eric Moore wrote:
>> I suggest a couple dozen feature requests from Bugzilla get ported to
>> the suggestion box as a yeast starter. Include a link to the relevant
>> bug report(s). One reason to do that is users are used to feature
>> requests getting ignored or triaged. Why should users believe anything
>> is going to be different this time if we completely start from scratch?
> Building on this and re-phrasing I think one question is indeed, what
> are these suggestions for? We've had many ideas filed over the years,
> I'm pretty sure we haven't looked at a lot of them.
>
> Are we looking for what to work on next? The killer feature? General
> improvements for everyone to aid more usage?
>
> A suggestion box is a start, but unless it is actually listened to and
> obeyed, it just becomes an echo box.
>
> I know this isn't quite what you wanted Wayne, but I think having an
> answer to that would guide the solution. It is a bit hard to suggest
> alternatives without that answer, but there's various things that I know
> Firefox does that could be alternatives:
>
> Doing user research - engaging with real individuals and getting them to
> do specific tasks, seeing the issues they face (there's various online
> services that offer this).
>
> Doing surveys of users - you could do a survey on the start page of a
> few suggestions that we've had (e.g. maybe around one specific area like
> what you see when you switch folders), and get a wider range of feedback
> as a result. There's other types of survey possible as well.
>
> Doing experiments - implementing something, rolling it out and see its
> effects on users.
>
> Mark
If people want to have that conversation, please start a separate 
thread.  Really, I'd prefer this perennial nightmare scenario of "which 
bugs are worthy of developer time" its many forms not once again block 
developing processes that help drive user input.


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