? "Set Up an Existing Account" ? -- Re: UI mock-up - Account Setup Rev.2
alessandro at thunderbird.net
Fri May 3 17:38:22 UTC 2019
Wow, this thread got a lot of answers.
Thank you so much for your suggestions and involvements. I'll take a
couple of days to collect your feedback, evaluate them, and improve the
I'm glad to see that the majority of changes suggested are related to
content and not UI. I guess that means we all feel we're on the right path.
Here are some initial thoughts and general suggestions regarding your
/*WELCOME -- Configuring Thunderbird
*What do you want to do now?
1.Configure Thunderbird to work with an _existing_ email account?
2.Have Thunderbird create a _new_ email account and work with it?
3.Manually configure Thunderbird for more specialized uses?*
NOTE:* You can return here later to configure Thunderbird to work
with _multiple_ new or existing email accounts./
I understand the need of being as clear as possible, but we should be
careful in not turning every single button into a paragraph. A good UI
is understandable without over explaining every single button.
Labels, titles, info tooltips, and descriptions, should be short and on
point, without being verbose and too long. Other than looking terrible
in the end result, too much copy will distract and overwhelm the user.
Also, asking questions is not recommended in general. If you open a
window with 3 buttons, you know you have to click on one of those.
Buttons already have labels to indicate what they do, therefor is not
necessary to ask "Which button do you want to click?". This is not a
questionnaire, but a guided setup dialog. We should present clear
solutions not open questions.
We should avoid designing for edge cases. Majority of users will write
their email and password and that's it. If tech savvy users need to
configure something manually, the "Set Up later" link to close the
dialog will give them the chance to do what they need to do.
Adding a "Manual configuration" button on first screen, or "Import
certificate", or something of this genre, will only increase complexity
and clutter the dialog for an option that is not commonly used. Once
again, we shouldn't design for edge cases.
The "Return here later..." is also unnecessary since the ability to
create new accounts will be easily accessible in TB, and this dialog
will always be used. We could play with the idea of having a final
screen where we offer 2 funnels "Done/Close" and "Set Up another
Account". The "Set Up later" link is explanatory enough to communicate
to the user that this is not a one time screen and they can access it at
a later time.
/Sorry if this was already answered, will only the account setup see
an UI refreshment or whole of Thunderbird?/
This is a first step of an ongoing work that doesn't currently have a
release or end date. We will implement these changes slowly and
carefully, section by section, in order to make it right and not rush it.
Option to use same credentials for outgoing as incoming
bug 543827 - https://bugzilla.mozilla.org/show_bug.cgi?id=543827
I just threw together a mock-up adding two options and uploaded it to
the bug above but essentially, it just adds two lines below the
'Remember password' option, like this:
[ ] Remember password
[x] Use only secure settings
[x] Use same settings for sending mail
As pictured, i also think they (the two new options I am proposing)
should be enabled by default.
I wouldn't recommend this. TB should try to do all this in the
background (which I think it already does), and not offer users extra
options which are already checked by default so why we even put them there.
The manual configuration appears only if TB can't connect by trying all
the possible settings, and all the fields in the manual config will be
prepopulated with what TB finds on the server and what the user wrote.
I understand the feeling of "we should add *this* also because users
will use it", but we should be really careful about the amount of
buttons, labels, links, descriptions, checkboxes, etc. we want to add to
We need to offer a few and simple options, and guide the users where
they need to go, not try to put everything on the same screen. No matter
how slick and curated a UI can be, if it's cluttered with dozens of
options it will only overwhelm and confuse the user. We need to avoid that.
Not everything is a priority. Specific sections must be revealed only
when is necessary for the user to interact with them. Verbose and
descriptive messages should be optimized or replaced by intuitive
actions and icons.
Let's stay focus and not get sucked into the rabbit hole of adding every
possible option ever. Iterations and A/B testing will help us improve
everything we do.
Thank you again for your great work.
Lead UX Architect
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