More users = More support requests

Ben Bucksch ben.bucksch at beonex.com
Tue Mar 28 07:08:49 UTC 2017


R Kent James wrote on 28.03.2017 08:49:
> Looking at per-country results, countries with I assume more corporate 
> users (like France and Japan) have lower per-user average donation 
> results than the US, which is strong in individual users (though that 
> could be cultural issues).

The higher average could also be due to the fact that donations are 
tax-deductible for US citizens, but not for EU citizens.

Yet, EU citizens make (at least) almost half of all donations.

> So the sketchy evidence that I have is that donations are mostly from 
> individual users. We can say for certain that it is many small donors, 
> and not a few large donors, that are the source of the income.

I think that's safe to say, yes.

> I've got a Mailchimp list now with about 7500 subscribers of people 
> who have donated and agreed to sign up for this, so there is an 
> ability to contact donors specifically

Nice.

Ben


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