More users = More support requests

Jörg Knobloch jorgk at jorgk.com
Mon Mar 27 09:06:56 UTC 2017


On 3/23/17 8:11 AM, Onno Ekker wrote:
> I see a lot of bugs lately being closed with the remark that it's not 
> intended for support and the reporter is being directed to sumo.

Yes.

I've just done my morning round. If you're unhappy with what I'm doing, 
please let me know. I could really do with some help triaging bugs:

https://bugzilla.mozilla.org/show_bug.cgi?id=1350625#c2 (close incomplete)

https://bugzilla.mozilla.org/show_bug.cgi?id=1350577#c1 (tried to help)

https://bugzilla.mozilla.org/show_bug.cgi?id=1350727#c1 (tried to help)

https://bugzilla.mozilla.org/show_bug.cgi?id=1350803#c1 (closed invalid, 
referred to SUMO)

https://bugzilla.mozilla.org/show_bug.cgi?id=1350733#c1 (confirmed, 
tried to get help)

https://bugzilla.mozilla.org/show_bug.cgi?id=1350730#c1 (closed invalid, 
referred to SUMO)

Still working on confirmin 
https://bugzilla.mozilla.org/show_bug.cgi?id=1350726 and reproducing it 
in Firefox to ship it off to the right people.

Note that I'm doing this as a volunteer since triaging bugs is not part 
of my job description.

So thanks to all the people working on SUMO, I appreciate your work, and 
I'm dong some of it, too ;-)

Jörg.




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