New account dialog
ben.bucksch at beonex.com
Fri Mar 24 12:23:34 UTC 2017
Robert Kaiser wrote on 22.03.2017 16:24:
> Ben Bucksch schrieb:
>> Because I think most users already have an existing email address [...]
> We really need to eliminate the "I think" when it comes to UI design
> and replace it with actual data.
OK, go ahead. If anybody wants to make the test:
Go to the city center, stop 10 random people on the street, and ask them
whether they already have an email address.
(which is the claim you're citing above) (Of course mention that it's a
survey, you don't need to know the address :) )
If you want to take it further, ask them whether they are happy with it.
If not, ask them why. Write down the reasons. Then classify them as "UI
problem with the webmail interface" or "provider problem with the actual
mail servers, storage space, or spam filters". If they are unhappy with
the webmail, ask them whether they would like to try out a much better
interface, but keep their existing email address to stay in contact with
BTW: That same approach might also be one way to find new users
(outreach), which was the OP.
FWIW, when I write "I think", it's based on discussions with lots of
people in real life, most of which are not from the computing world. The
English expression "I think" is an expression of humility which leaves
room to be proven wrong.
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