More users = More support requests
cardbook.thunderbird at gmail.com
Fri Mar 24 07:54:02 UTC 2017
furthermore, I personnally think that we should propose a business offer
for companies , including support and why not a hosting for their
emails, contacts and events... If they have an issue or a question,
companies need to know that they will have an answer
we need a more user-oriented approach...
On 23/03/2017 23:38, Jörg Knobloch wrote:
> On 23/03/2017 20:52, Bruce A. Johnson wrote:
>>> Sure, the software is free of charge, but does that mean that all
>>> services related to that software need to be free of charge?
>> Does this mean that you would support changing the official
>> Thunderbird support from free to paid?
> I was questioning whether all support at all levels should be free.
> As Thunderbird moves more and more towards independence, the issue of
> support will have to be discussed as well. As I said, I personally
> don't see why we should help businesses with their problems for free.
> I can't say what the exact model should be, that's subject to
> discussion. Personally I think that Kent's idea of a user co-op has
> appeal, where members have more rights than non-members.
> Note that this is only my personal opinion.
> tb-planning mailing list
> tb-planning at mozilla.org
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