More users = More support requests
R Kent James
kent at caspia.com
Thu Mar 23 22:37:28 UTC 2017
On 3/23/2017 12:52 PM, Bruce A. Johnson wrote:
> Does this mean that you would support changing the official
> Thunderbird support from free to paid?
I'm going to speak only for myself, so this is not a statement about
I would not support paid support as a separate service managed by
Thunderbird, but what I would support is a user coop, with paid members,
where one of the benefits is improved end-user support. It is subtle
difference, but somehow Thunderbird needs to be about community not
about being a business providing a service.
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