Setting up Thunderbird with Norton 360.

Ben Bucksch ben.bucksch at
Sat Dec 23 01:07:52 UTC 2017


Matt reported a specific issue with an AV product blocking and breaking 
our dialog.

What you say appears to be an issue with the dialog not finding the 
correct configuration for some specific university. That is to be 
expected, as we cannot correctly know all configs for all domains.

The page you mention is a page by Microsoft. Indeed, they give Chinese 
servers, which I presume is an error. Only Microsoft can correct their 
website. The page has a feedback button. Use it.


Am 23.12.2017 um 00:07 schrieb Óvári:
> Recently we have had the same problem where ISPDB could not set up 
> university accounts. We were helping to set up university accounts for 
> someone who had a Mac computer. Unfortunately it did not work and the 
> University tech support only advised:
> On 4/12/17 1:59 pm, Student.Centre wrote:
>> Have you tried these steps? 
> The article mentioned refers to Mozilla Thunderbird version 8.0. 
> Thunderbird is currently at version 52. So the article seems very old.
> A concern is that the article refers to en-ie which is Irish. Is this 
> correct?
> Another concern is that the IMAP and POP is and the 
> server name for SMTP is These are based in China. 
> Is this correct?
> Would be nice if Thunderbird could configure university accounts 
> automatically...
> Wish you all a Merry Christmas!
> On 23/12/17 8:47 am, Matt Harris wrote:
>> On 22-Dec-17 10:18 AM, Ben Bucksch wrote:
>>> Hey Matt,
>>> thanks for the heads-up.
>>> Which exact step of the dialog was failing? Just showing up? Or any 
>>> of the specific config gathering steps - if so which one (it should 
>>> be shown in the UI).
>> The dialog initially got stuck with the fetch from the ISPDB (it was 
>> a google account).  So I turned off the "smart firewall"
>> Then it got stuck on the validation process.  So I turned off the 
>> identity safe and sonar email protection.  Unfortunately I do not 
>> know what worked and what did not as I sound go back and find thing 
>> had turned themselves back up as my 15 minutes were up before I had 
>> time to test the feature.
>> What is know is that the Norton issues are not new.  Turning off 
>> email scanning, the firewall and sonar are common first suggestions 
>> in support.  Although I understand you can turn the whole thing off 
>> from a menu.  Support feedback indicates that does not work for 
>> account setup.
>>> Which "security" product did he use? Which exact setting in the 
>>> product was it that made it work? It would be good to know the 
>>> precise setting, not just all or nothing disable.
>> As I said in the Subject.  Norton 360 in this instance.
>>> My suggestion would be to not just disable, but uninstall all 
>>> security products and only use Windows Defender and Windows Firewall 
>>> built into Windows. Many other "security" products actually decrease 
>>> security, instead of increasing it. But I understand that's besides 
>>> your point, because it would be difficult to sell that to end users 
>>> who are used to buying snake oil.
>> You get no argument from me,  but we are stuck with Norton and 
>> McAfee... Dell install it to be helpful. Verizon flog it as "their" 
>> security suite.  So do ATT.  Then we have what is arguably the market 
>> leader Symantec.  Last known to be good when Perter Norton owned the 
>> company.
>>> I think the best approach would be to find out the culprit, talk to 
>>> the vendor, and whitelist us or our method.
>> Agreed.  perhaps you can get Symantec to talk to us....  they will 
>> only communicate with folk that have @mozilla email addresses.  I 
>> tried to open a dialog with them years ago regarding their firewall 
>> blocking each and every point release of Thunderbird.
>> Matt
>> _______________________________________________
>> tb-planning mailing list
>> tb-planning at

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