Setting up Thunderbird with Norton 360.

Ben Bucksch ben.bucksch at
Thu Dec 21 23:48:46 UTC 2017

Hey Matt,

thanks for the heads-up.

Which exact step of the dialog was failing? Just showing up? Or any of 
the specific config gathering steps - if so which one (it should be 
shown in the UI).

Which "security" product did he use? Which exact setting in the product 
was it that made it work? It would be good to know the precise setting, 
not just all or nothing disable.

My suggestion would be to not just disable, but uninstall all security 
products and only use Windows Defender and Windows Firewall built into 
Windows. Many other "security" products actually decrease security, 
instead of increasing it. But I understand that's besides your point, 
because it would be difficult to sell that to end users who are used to 
buying snake oil.

I think the best approach would be to find out the culprit, talk to the 
vendor, and whitelist us or our method.


Am 21.12.2017 um 12:15 schrieb Matt Harris:
> A friend arrived at my home this past weekend with his new Dell laptop 
> and asked for help installing an email program.  Not a problem I 
> though so I downloaded Thunderbird, ran the installer and watched the 
> new account wizard totally fail to do anything. Just that nice blue 
> windows cursor indication something was happening.  After a time I 
> cancelled the account setup and disabled the "smart firewall"  tried 
> again.  Nope, had to turn just about everything in the product, 
> including mail scanning, just to get to the point of Thunderbird 
> setting up the accounts.
> I am dropping this mail here,  not seeking support,  but looking to 
> generate interest and discussion in how we get Thunderbird to just 
> work with these every increasingly rubbish security products.  Clearly 
> if we are to grow a market share having the product set up an account 
> without major changes to the anti virus/internet security suite is a 
> given.
> So what suggestions do folks have.  What we are doing not is clearly 
> not working.
> Matt
> _______________________________________________
> tb-planning mailing list
> tb-planning at

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