Outreach to end users

[Mike Ramey]

Matt Harris wrote (below):
>
> Bring the decision about Thunderbird's financial and spiritual home to 
> a conclusion.  Nothing says we are going no where like that undecided 
> after years.  That has to be an absolute priority! ...
>
> I would like to see us reaching out to our users with a path forward, ...

'Reaching out to media' is not a substitute for a _shared __vision_, 
_plan_, _action_, and _progress_.

-Mike Ramey


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
On 2017-03-22 03:48, Matt Harris wrote:
> On 3/22/17 11:15 AM, Ben Bucksch wrote:
>> ... Do you have some suggestions, other than a new website?

On 2017-03-22 03:48, Matt Harris wrote:
>
> Bring the decision about Thunderbird's financial and spiritual home to 
> a conclusion.  Nothing says we are going no where like that undecided 
> after years.  That has to be an absolute priority! Our ability to run 
> a server farm, a forked version of AMO and to build Thunderbird on the 
> Mozilla platform not withstanding. Regardless of our future home all 
> those things will have to be addressed.  No one is going to be doing 
> it for us.
>
> I would like to see us reaching out to our users with a path forward,  
> what is our plan over the next 2 years?  Well it all hinges on what 
> our home is does it not.
>
> But here are some of the oft requested features our users appear to 
> expect and we do not deliver;
>
>   * A multi line mail list.  Something like postbox, Outlook and Mac
>     Mail have had for a long time.
>   * Import and export of the Thunderbird profile natively.  (how 1985
>     is manual copying of files and folders to a usb drive. These are
>     people that compute with their fingers, and expect wizards to hold
>     their hands)
>   * Backup/Restore of mail
>   * Backup/Restore of address books
>   * Native support for card dav
>   * MailDir (it is almost complete but has gone no where in years really)
>   * Folder ordering (including a work / Personal delineation that
>     extends to the address book  so auto fill only looks for work
>     addresses in work accounts.)
>
> When I first lobbed into a Thunderbird support site users were 
> requesting all of those features.  We delivered chat.
>
> Then I think we need to discuss the user interface option of no menu.  
> This applies to Windows only.  Some say it is best to follow what 
> Microsoft wants.  I say we should be offering our users the choice as 
> part of the installer.  We have dumbed the process down so far that 
> unless you know there are menus,  they can not find them.
>
> Firefox went with the three line hamburger menu on the toolbar, we did 
> the same.  But in all seriousness,  this menu is simply confusing even 
> to me.  To take this recent discussion on user interface further.  A 
> regular request in support is how to add another account to Thunderbird.
>
> So then we have to start explaining to the user to click on the 
> hamburger menu,  then click on the  >  beside the words "new 
> message".  If you click the > you get an even more confusingly labeled 
> menu for "existing mail account".  Click that and it will display a 
> wizard to allow you to add your extra account.
>
> What can we do?  I do not think I am alone in thinking we simply go 
> back to displaying the menu bar.
>
> Matt
>
>
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