Outreach to end users
Mike Ramey
miker206wa at gmail.com
Tue Apr 4 22:13:29 UTC 2017
Matt Harris wrote (below):
>
> Bring the decision about Thunderbird's financial and spiritual home to
> a conclusion. Nothing says we are going no where like that undecided
> after years. That has to be an absolute priority! ...
>
> I would like to see us reaching out to our users with a path forward, ...
'Reaching out to media' is not a substitute for a _shared __vision_,
_plan_, _action_, and _progress_.
-Mike Ramey
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
On 2017-03-22 03:48, Matt Harris wrote:
> On 3/22/17 11:15 AM, Ben Bucksch wrote:
>> ... Do you have some suggestions, other than a new website?
On 2017-03-22 03:48, Matt Harris wrote:
>
> Bring the decision about Thunderbird's financial and spiritual home to
> a conclusion. Nothing says we are going no where like that undecided
> after years. That has to be an absolute priority! Our ability to run
> a server farm, a forked version of AMO and to build Thunderbird on the
> Mozilla platform not withstanding. Regardless of our future home all
> those things will have to be addressed. No one is going to be doing
> it for us.
>
> I would like to see us reaching out to our users with a path forward,
> what is our plan over the next 2 years? Well it all hinges on what
> our home is does it not.
>
> But here are some of the oft requested features our users appear to
> expect and we do not deliver;
>
> * A multi line mail list. Something like postbox, Outlook and Mac
> Mail have had for a long time.
> * Import and export of the Thunderbird profile natively. (how 1985
> is manual copying of files and folders to a usb drive. These are
> people that compute with their fingers, and expect wizards to hold
> their hands)
> * Backup/Restore of mail
> * Backup/Restore of address books
> * Native support for card dav
> * MailDir (it is almost complete but has gone no where in years really)
> * Folder ordering (including a work / Personal delineation that
> extends to the address book so auto fill only looks for work
> addresses in work accounts.)
>
> When I first lobbed into a Thunderbird support site users were
> requesting all of those features. We delivered chat.
>
> Then I think we need to discuss the user interface option of no menu.
> This applies to Windows only. Some say it is best to follow what
> Microsoft wants. I say we should be offering our users the choice as
> part of the installer. We have dumbed the process down so far that
> unless you know there are menus, they can not find them.
>
> Firefox went with the three line hamburger menu on the toolbar, we did
> the same. But in all seriousness, this menu is simply confusing even
> to me. To take this recent discussion on user interface further. A
> regular request in support is how to add another account to Thunderbird.
>
> So then we have to start explaining to the user to click on the
> hamburger menu, then click on the > beside the words "new
> message". If you click the > you get an even more confusingly labeled
> menu for "existing mail account". Click that and it will display a
> wizard to allow you to add your extra account.
>
> What can we do? I do not think I am alone in thinking we simply go
> back to displaying the menu bar.
>
> Matt
>
>
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