Sample Thunderbird UI redesign

Benjamin Kerensa bkerensa at
Sat Nov 19 15:21:55 UTC 2016

Thunderbird should evaluate what users want and right now TB doesn't have
an effective way to analyze user feedback like Firefox does.

Firefox has an entire user advocacy team that analyzes data from input and
other sources and regularly does reports and watches for trends. It also
looks at ADI trends along the feedback.

This shouldn't be a little listening to other devs shooting stuff down but
instead listening to your users.

You also don't to things like heartbeat surveys which Firefox does.

Serve the users not your own wants and desires.

If new UI wasn't important to users then Postbox would be out of business.
The reality is there are Mozillians who have switched from TB to Postbox
including Mozilla employees.

On Nov 18, 2016 5:45 PM, "R Kent James" <kent at> wrote:

> On 11/17/2016 12:12 PM, Dave Koelmeyer wrote:
> > Interesting post:
> >
> >
> clients-why-did-we-redesign-thunderbird/
> >
> I think you can see from the responses that there never seems to be any
> way to come to a common ground in user interface changes. I'll long
> since given up trying to propose changes, as inevitably what I propose
> gets shot down. I suspect that others have given up as well. I am also
> guilty of being the shooter in many cases, after all we all have opinions.
> The only answer that I think we have agreed with is to pick someone who
> has a clear vision of a unified design to be the user interface czar,
> and just do what they want. The only thing that I would ask is that we
> get input from our donors and take seriously their opinions, as we are
> being quite successful in fund raising, and they are the ones who are
> likely to be funding whatever changes we want done. I would strongly
> argue against a proposal that tries to claim that some hypothetical new
> user's needs should be considered over existing users who are actually
> willing to give money to support a cause they believe in.
> :rkent
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