THunderbird Professional Support (was Discussions with Postbox)

R Kent James kent at caspia.com
Fri Sep 25 19:38:38 UTC 2015


Hi Dave,

It's great to hear that you have experience with Collabora. I actually 
asked the TDF folks if they had any idea if some of their support 
partners also supported Thunderbird, but they had no idea. Good to hear 
you are one!

It would be great if we had professional (accredited?) support teams 
that we could refer users to, beyond the volunteer support, which is 
what I understand is the expectation in LibreOffice. For example, see my 
response https://bugzilla.mozilla.org/show_bug.cgi?id=1195043#c69 where 
I declare a bug as INVALID because it is really a generic container for 
support requests. I would love to be able to refer people to 
professional support where I say "If you are having this kind of 
problem, the proper place to get help is from the support channels, not 
the bug reporting mechanism."

For Collabora and LibreOffice, as I understand it the support 
relationships are formalized with accreditation, and much is expected of 
their support and developer partners. Like, core LibreOffice does little 
or no feature development, but expects that to come from their release 
partners RedHat and Collabora. I also understand that accredited support 
partners are supposed to have available a developer capable of fixing 
bugs for customers, which then provides a funding path for core developers.

Could you elaborate a little on what it would take for Thunderbird to 
move toward a more organized professional support model?

:rkent

On 9/23/2015 5:03 PM, Dave Koelmeyer wrote:
> Hi Kent,
>
> On 24/09/15 11:28, R Kent James wrote:
>
>> Or are you offended by their profiting off of open-source code with little contribution back?
> I am, yes. For example, I resell Collabora LibreOffice (amongst other
> reasons) because the effectively proprietary paid license benefits the
> core code and community LibreOffice variant in a strong and transparent
> way. Remove this relationship and it's really no better than a
> proprietary product – which I have no interest in supporting, or
> promoting, and is certainly not in the best interests of my customers.
>
>




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