Recent Experience with people misrepresenting themselves asofficial Thunderbird

Matt Harris unicorn.consulting at gmail.com
Mon Jun 22 01:01:52 UTC 2015


On 22/06/2015 9:35 AM, Chris Ilias wrote:
> On 2015-06-18 1:19 AM, Wayne Mery (Thunderbird QA) wrote:
>> On 6/18/2015 12:54 AM, Klaus Hartnegg wrote:
>>> Am 18.06.2015 um 01:41 schrieb Chris Ilias <tb-planning at ilias.ca>:
>>>
>>>> On 2015-06-17 10:48 AM, R Kent James wrote:
>>>>> But so many users are desperate. Any time I do a blog posting on the
>>>>> Thunderbird blog, lots of comments come in that are really support
>>>>> requests.
>>>>
>>>> How are they finding your blog and NOT finding sumo?
>>>
>>> Probably because robots.txt hides support.mozilla.org/*/forums
>>
>> The blocking of "unsolved topics" was done October 2014 by
>> https://bugzilla.mozilla.org/show_bug.cgi?id=1081933 and it is certainly
>> a factor.
>>
>> Thus we opened https://bugzilla.mozilla.org/show_bug.cgi?id=1115303
>> which has several good points. Unfortunately SUMO is very understaffed
>> and moving slowly - there is no solution in sight.
>
>
> Users have been going to social media and just about anything else to 
> ask questions for a long time. That's why the army of awesome project 
> was created (for Twitter)[1], and there is a Firefox support group for 
> facebook[2]. Both were created before Google was blocked from indexing 
> unsolved threads, so I don't think the robots.txt issue is much of a 
> factor.
>
> [1]<https://support.mozilla.org/en-US/army-of-awesome>
> [2]<https://support.mozilla.org/en-US/forums/contributors/708479>
>
>
> Has anyone contacted Wes, and asked him if he remembers how he arrived 
> at Tech Help Experts? He says "...recommended I contact Mozilla, which 
> I then did. After explaining the problems I was having, I was 
> transferred to your tech person, Menish  (  with Tech Help Experts )..."
> I'd love to know how he got from point A to point B. If he did a 
> Google search, what search terms did he use?

I regularly used to see adds for tech help experts on my blog.  I think 
I banned them as an advertiser.  But their adds make them look like they 
are the authorized service representative. Type Thunderbird support into 
Google and click the first link you get. For $59 they will tell you how 
much it costs :)  Google knows my search habits and still the first link 
is a paid support company. General users with limited search skills will 
end up  lost in no time.

Matt
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-- 
“Against stupidity the gods themselves contend in vain.” /― Friedrich 
von Schiller, Die Jungfrau von Orleans /
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