Recent Experience with people misrepresenting themselves asofficial Thunderbird

Chris Ilias tb-planning at ilias.ca
Mon Jun 22 00:05:58 UTC 2015


On 2015-06-18 1:19 AM, Wayne Mery (Thunderbird QA) wrote:
> On 6/18/2015 12:54 AM, Klaus Hartnegg wrote:
>> Am 18.06.2015 um 01:41 schrieb Chris Ilias <tb-planning at ilias.ca>:
>>
>>> On 2015-06-17 10:48 AM, R Kent James wrote:
>>>> But so many users are desperate. Any time I do a blog posting on the
>>>> Thunderbird blog, lots of comments come in that are really support
>>>> requests.
>>>
>>> How are they finding your blog and NOT finding sumo?
>>
>> Probably because robots.txt hides support.mozilla.org/*/forums
>
> The blocking of "unsolved topics" was done October 2014 by
> https://bugzilla.mozilla.org/show_bug.cgi?id=1081933 and it is certainly
> a factor.
>
> Thus we opened https://bugzilla.mozilla.org/show_bug.cgi?id=1115303
> which has several good points. Unfortunately SUMO is very understaffed
> and moving slowly - there is no solution in sight.


Users have been going to social media and just about anything else to 
ask questions for a long time. That's why the army of awesome project 
was created (for Twitter)[1], and there is a Firefox support group for 
facebook[2]. Both were created before Google was blocked from indexing 
unsolved threads, so I don't think the robots.txt issue is much of a factor.

[1]<https://support.mozilla.org/en-US/army-of-awesome>
[2]<https://support.mozilla.org/en-US/forums/contributors/708479>


Has anyone contacted Wes, and asked him if he remembers how he arrived 
at Tech Help Experts? He says "...recommended I contact Mozilla, which I 
then did. After explaining the problems I was having, I was transferred 
to your tech person, Menish  (  with Tech Help Experts )..."
I'd love to know how he got from point A to point B. If he did a Google 
search, what search terms did he use?



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