Recent Experience with people misrepresenting themselves asofficial Thunderbird

Wayne Mery (Thunderbird QA) vseerror at lehigh.edu
Thu Jun 18 05:19:18 UTC 2015


On 6/18/2015 12:54 AM, Klaus Hartnegg wrote:
> Am 18.06.2015 um 01:41 schrieb Chris Ilias <tb-planning at ilias.ca>:
>
>> On 2015-06-17 10:48 AM, R Kent James wrote:
>>> But so many users are desperate. Any time I do a blog posting on the
>>> Thunderbird blog, lots of comments come in that are really support
>>> requests.
>>
>> How are they finding your blog and NOT finding sumo?
>
> Probably because robots.txt hides support.mozilla.org/*/forums

The blocking of "unsolved topics" was done October 2014 by 
https://bugzilla.mozilla.org/show_bug.cgi?id=1081933 and it is certainly 
a factor.

Thus we opened https://bugzilla.mozilla.org/show_bug.cgi?id=1115303 
which has several good points. Unfortunately SUMO is very understaffed 
and moving slowly - there is no solution in sight.



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