YouSendIt termination

Mike Conley mconley at mozilla.com
Thu Oct 9 14:21:20 UTC 2014


Here's a list of Filelink provider add-ons:

https://addons.mozilla.org/En-us/thunderbird/collections/mozinet/filelink/

On 09/10/2014 10:18 AM, Mike Conley wrote:
> I've filed bug 1080587 for the Hightail modifications.
> 
> Creating a new Filelink provider from scratch would likely be a paid.
> Using a pre-existing one, perhaps existing right now as an add-on, would
> likely be less painful, assuming it was well written.
> 
> Open to suggestions there.
> 
> -Mike
> 
> On 09/10/2014 10:11 AM, Jb Piacentino wrote:
>> Seems like a good plan.
>> Hubic exists as an addon - I did not reach to them and see if they'd be
>> interested. Maybe we should.
>>
>> Now, there the product/management part I need you all to make
>> recommendation: when do we implement that. Contractually, they cannot
>> terminate service before June 2015. I don't think they'd want that (and
>> neither do we). But since, as you point out, only box.com will be
>> supported, maybe we want to keep them as long as they are legally bound
>> to it. Maybe we want to reach out to more potential Filelink providers
>> and fill up the list...
>>
>> Product management anyone? ;)
>>
>> --Jb
>>
>> On 09/10/2014 15:40, Mike Conley wrote:
>>> Ok, in that case, I think the simplest solution then is to remove both
>>> the upsell capabilities of the Hightail implementation, and blacklist
>>> the component from the list of accounts one can add. We'll keep the
>>> component available in the tree.
>>>
>>> This will make it so that users without Hightail Filelink accounts will
>>> not be able to create new ones, and ones with pre-existing free Filelink
>>> accounts will not be able to create paid ones. Users with pre-existing
>>> paid or free Filelink accounts will be able to continue using them.
>>>
>>> This will, I believe, reduce our built-in Filelink components to just
>>> one (Box.com). Can I assume that the hubic implementation was not one we
>>> wanted to bring into the tree as a built-in?
>>>
>>> I will file bugs for blacklisting / disabling upsell of Hightail in a
>>> few minutes.
>>>
>>> -Mike
>>>
>>> On 09/10/2014 9:35 AM, Jb Piacentino wrote:
>>>> Yes you are right.
>>>>
>>>> --Jb
>>>>
>>>> On 09/10/2014 15:34, Mike Conley wrote:
>>>>> To be clear, am I correct in assuming that recruiting includes creating
>>>>> free accounts, as well as paid accounts?
>>>>>
>>>>> -Mike
>>>>>
>>>>> On 09/10/2014 4:13 AM, Jb Piacentino wrote:
>>>>>> See answers inline.
>>>>>>
>>>>>> --Jb
>>>>>>
>>>>>> On 08/10/2014 17:47, Mike Conley wrote:
>>>>>>>>> Existing users will keep their account but HighTail would like to
>>>>>>>>> stop
>>>>>>>>> acquiring customers whenever possible.
>>>>>>> So, if I understand it, this means that folks with HighTail accounts
>>>>>>> should still be able to use Filelink with it, but we should no longer
>>>>>>> make Hightail one of our built-in offers?
>>>>>> Folks with HighTail accounts should still be able to use Filelink with
>>>>>> it, but HighTail would like to stop recruiting ASAP. It's on us to
>>>>>> decide what terms we want to apply: remove from providers list, get
>>>>>> HighTail to reject new subscriptions from now on, after a certain
>>>>>> notice
>>>>>> period...
>>>>>>
>>>>>>> Or are they OK with the free accounts being created, but don't
>>>>>>> want us
>>>>>>> to continue offering the paid account?
>>>>>> They just want to stop recruiting.
>>>>>>> I think we need a clearer idea of what it is that they're willing
>>>>>>> to do
>>>>>>> before we can proceed.
>>>>>>>
>>>>>>> Suffice it to say, however, that removing Hightail from the list of
>>>>>>> providers is very easy. Not offering the paid account is also pretty
>>>>>>> easy. Making it available for users who've already created
>>>>>>> accounts but
>>>>>>> removing it from the built-in list is slightly more challenging, but
>>>>>>> not
>>>>>>> by much.
>>>>>>>
>>>>>>> So from a technical standpoint, there's nothing too difficult
>>>>>>> preventing
>>>>>>> us from doing the removal - but, like I said, I think we need a
>>>>>>> clearer
>>>>>>> sense of what they're willing and unwilling to do before we proceed.
>>>>>>>
>>>>>>> -Mike
>>>>>>>
>>>>>>> On 08/10/2014 10:14 AM, Jb Piacentino wrote:
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> I have been informed that YouSendIt (renamed HighTail) is
>>>>>>>> restructuring
>>>>>>>> its business and would like to terminate the agreement with
>>>>>>>> Thunderbird.
>>>>>>>> The contract allows this, with a 3 months notice.
>>>>>>>> Existing users will keep their account but HighTail would like to
>>>>>>>> stop
>>>>>>>> acquiring customers whenever possible. How would you recommend to
>>>>>>>> handle
>>>>>>>> the notice period? Would it be acceptable to customize their setup
>>>>>>>> page
>>>>>>>> to let users know the offer is no longer valid? Do we take them off
>>>>>>>> the
>>>>>>>> Filelink providers list right away?
>>>>>>>>
>>>>>>>> On a similar subject, I noticed a new Filelink provider (hubic)
>>>>>>>> available on AMO. Could we have them listed as a replacement for
>>>>>>>> HighTail?
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> --Jb
>>>>>>>>
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>>
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