YouSendIt termination

Mike Conley mconley at mozilla.com
Thu Oct 9 14:18:49 UTC 2014


I've filed bug 1080587 for the Hightail modifications.

Creating a new Filelink provider from scratch would likely be a paid.
Using a pre-existing one, perhaps existing right now as an add-on, would
likely be less painful, assuming it was well written.

Open to suggestions there.

-Mike

On 09/10/2014 10:11 AM, Jb Piacentino wrote:
> Seems like a good plan.
> Hubic exists as an addon - I did not reach to them and see if they'd be
> interested. Maybe we should.
> 
> Now, there the product/management part I need you all to make
> recommendation: when do we implement that. Contractually, they cannot
> terminate service before June 2015. I don't think they'd want that (and
> neither do we). But since, as you point out, only box.com will be
> supported, maybe we want to keep them as long as they are legally bound
> to it. Maybe we want to reach out to more potential Filelink providers
> and fill up the list...
> 
> Product management anyone? ;)
> 
> --Jb
> 
> On 09/10/2014 15:40, Mike Conley wrote:
>> Ok, in that case, I think the simplest solution then is to remove both
>> the upsell capabilities of the Hightail implementation, and blacklist
>> the component from the list of accounts one can add. We'll keep the
>> component available in the tree.
>>
>> This will make it so that users without Hightail Filelink accounts will
>> not be able to create new ones, and ones with pre-existing free Filelink
>> accounts will not be able to create paid ones. Users with pre-existing
>> paid or free Filelink accounts will be able to continue using them.
>>
>> This will, I believe, reduce our built-in Filelink components to just
>> one (Box.com). Can I assume that the hubic implementation was not one we
>> wanted to bring into the tree as a built-in?
>>
>> I will file bugs for blacklisting / disabling upsell of Hightail in a
>> few minutes.
>>
>> -Mike
>>
>> On 09/10/2014 9:35 AM, Jb Piacentino wrote:
>>> Yes you are right.
>>>
>>> --Jb
>>>
>>> On 09/10/2014 15:34, Mike Conley wrote:
>>>> To be clear, am I correct in assuming that recruiting includes creating
>>>> free accounts, as well as paid accounts?
>>>>
>>>> -Mike
>>>>
>>>> On 09/10/2014 4:13 AM, Jb Piacentino wrote:
>>>>> See answers inline.
>>>>>
>>>>> --Jb
>>>>>
>>>>> On 08/10/2014 17:47, Mike Conley wrote:
>>>>>>>> Existing users will keep their account but HighTail would like to
>>>>>>>> stop
>>>>>>>> acquiring customers whenever possible.
>>>>>> So, if I understand it, this means that folks with HighTail accounts
>>>>>> should still be able to use Filelink with it, but we should no longer
>>>>>> make Hightail one of our built-in offers?
>>>>> Folks with HighTail accounts should still be able to use Filelink with
>>>>> it, but HighTail would like to stop recruiting ASAP. It's on us to
>>>>> decide what terms we want to apply: remove from providers list, get
>>>>> HighTail to reject new subscriptions from now on, after a certain
>>>>> notice
>>>>> period...
>>>>>
>>>>>> Or are they OK with the free accounts being created, but don't
>>>>>> want us
>>>>>> to continue offering the paid account?
>>>>> They just want to stop recruiting.
>>>>>> I think we need a clearer idea of what it is that they're willing
>>>>>> to do
>>>>>> before we can proceed.
>>>>>>
>>>>>> Suffice it to say, however, that removing Hightail from the list of
>>>>>> providers is very easy. Not offering the paid account is also pretty
>>>>>> easy. Making it available for users who've already created
>>>>>> accounts but
>>>>>> removing it from the built-in list is slightly more challenging, but
>>>>>> not
>>>>>> by much.
>>>>>>
>>>>>> So from a technical standpoint, there's nothing too difficult
>>>>>> preventing
>>>>>> us from doing the removal - but, like I said, I think we need a
>>>>>> clearer
>>>>>> sense of what they're willing and unwilling to do before we proceed.
>>>>>>
>>>>>> -Mike
>>>>>>
>>>>>> On 08/10/2014 10:14 AM, Jb Piacentino wrote:
>>>>>>> Hi,
>>>>>>>
>>>>>>> I have been informed that YouSendIt (renamed HighTail) is
>>>>>>> restructuring
>>>>>>> its business and would like to terminate the agreement with
>>>>>>> Thunderbird.
>>>>>>> The contract allows this, with a 3 months notice.
>>>>>>> Existing users will keep their account but HighTail would like to
>>>>>>> stop
>>>>>>> acquiring customers whenever possible. How would you recommend to
>>>>>>> handle
>>>>>>> the notice period? Would it be acceptable to customize their setup
>>>>>>> page
>>>>>>> to let users know the offer is no longer valid? Do we take them off
>>>>>>> the
>>>>>>> Filelink providers list right away?
>>>>>>>
>>>>>>> On a similar subject, I noticed a new Filelink provider (hubic)
>>>>>>> available on AMO. Could we have them listed as a replacement for
>>>>>>> HighTail?
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> --Jb
>>>>>>>
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>>>>>>> tb-planning mailing list
>>>>>>> tb-planning at mozilla.org
>>>>>>> https://mail.mozilla.org/listinfo/tb-planning
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> 



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