YouSendIt termination

Mike Conley mconley at mozilla.com
Thu Oct 9 13:34:40 UTC 2014


To be clear, am I correct in assuming that recruiting includes creating
free accounts, as well as paid accounts?

-Mike

On 09/10/2014 4:13 AM, Jb Piacentino wrote:
> See answers inline.
> 
> --Jb
> 
> On 08/10/2014 17:47, Mike Conley wrote:
>>>> Existing users will keep their account but HighTail would like to stop
>>>> acquiring customers whenever possible.
>> So, if I understand it, this means that folks with HighTail accounts
>> should still be able to use Filelink with it, but we should no longer
>> make Hightail one of our built-in offers?
> 
> Folks with HighTail accounts should still be able to use Filelink with
> it, but HighTail would like to stop recruiting ASAP. It's on us to
> decide what terms we want to apply: remove from providers list, get
> HighTail to reject new subscriptions from now on, after a certain notice
> period...
> 
>>
>> Or are they OK with the free accounts being created, but don't want us
>> to continue offering the paid account?
> They just want to stop recruiting.
>>
>> I think we need a clearer idea of what it is that they're willing to do
>> before we can proceed.
>>
>> Suffice it to say, however, that removing Hightail from the list of
>> providers is very easy. Not offering the paid account is also pretty
>> easy. Making it available for users who've already created accounts but
>> removing it from the built-in list is slightly more challenging, but not
>> by much.
>>
>> So from a technical standpoint, there's nothing too difficult preventing
>> us from doing the removal - but, like I said, I think we need a clearer
>> sense of what they're willing and unwilling to do before we proceed.
>>
>> -Mike
>>
>> On 08/10/2014 10:14 AM, Jb Piacentino wrote:
>>> Hi,
>>>
>>> I have been informed that YouSendIt (renamed HighTail) is restructuring
>>> its business and would like to terminate the agreement with Thunderbird.
>>> The contract allows this, with a 3 months notice.
>>> Existing users will keep their account but HighTail would like to stop
>>> acquiring customers whenever possible. How would you recommend to handle
>>> the notice period? Would it be acceptable to customize their setup page
>>> to let users know the offer is no longer valid? Do we take them off the
>>> Filelink providers list right away?
>>>
>>> On a similar subject, I noticed a new Filelink provider (hubic)
>>> available on AMO. Could we have them listed as a replacement for
>>> HighTail?
>>>
>>> Thanks
>>>
>>> --Jb
>>>
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>>> tb-planning at mozilla.org
>>> https://mail.mozilla.org/listinfo/tb-planning
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