TB End Users survey - do not distribute

Anne-Marie Bourcier abourcier at mozilla.com
Mon Jul 23 22:05:12 UTC 2012


Please attached the PDF with the questionnaire. We did list some chat 

I want to re-highlight the fact that the survey has been answered by 
users who are still using the TB Start Page as their default page, it 
means users who are eventually not techies. (If you want to see the 
current design of the default page, go to Tools - Options - General - 
Click "default").


On 20/07/2012 04:52, Patrick Cloke wrote:
> Anne-Marie,
> Is the original survey available somewhere (in a read-only form would 
> be fine).  I'm curious to look at the actual questions that generated 
> this data (as drawing conclusions without the context of the questions 
> seems pretty wrong to me).  I never saw this survey as I don't have 
> the Start Page up.  Why was a broader effort to contact users not 
> made?  It would seem to me that by limiting yourself to the Start Page 
> you might be limiting yourself to those who /do not/ heavily customize 
> Thunderbird and are not power users.  But maybe that was your target 
> audience...
> Anyway, my real questions for this (and why I'm replying to Florian's 
> email), was the instant messaging networks also a free text field or 
> was this from some sort of multiple choice?  Were people able to 
> "select" multiple IM networks they use? Interesting data, I had been 
> hoping to do a survey about which IM networks people use!  (There's a 
> distinct lack of data on the Internet about this.)
> Thanks,
> Patrick
> On Fri, Jul 20, 2012 at 6:52 AM, Florian Quèze <florian at mozilla.com 
> <mailto:florian at mozilla.com>> wrote:
>     Hi Anne-Marie,
>     Interesting data!
>     I have a question related to the page "Instant messaging - Do you use
>     one or more of these services?"
>     I'm a bit surprised on the Japan chart that IRC shows up at all, as we
>     decided to include IRC in Thunderbird mostly to please geeks in the
>     Mozilla community who would help us test the chat feature.
>     My question is: do we knows which IRC networks/servers they connect
>     to? (it would be nice to check that the IRC code Thunderbird has
>     connects correctly to these services).
>     Thanks,
>     Florian
>     On Fri, Jul 20, 2012 at 1:33 AM, Anne-Marie Bourcier
>     <abourcier at mozilla.com <mailto:abourcier at mozilla.com>> wrote:
>     > Hello,
>     >
>     > End of last year, we conducted an end-users survey on our
>     installed base. We
>     > are pleased to share the complete results with you today. Please
>     treat this
>     > information as confidential within the TB-planning group.
>     >
>     > Warning: as we don't have TB users contact details we couldn't
>     mail the
>     > survey, so we leverage our Start Page to prompt users: only
>     end-users with
>     > the standard TB start page have had the opportunity to complete
>     the survey.
>     >
>     > We hope you will be interested by the findings and that it will
>     facilitate
>     > your current brainstorming.
>     > Feel free to address me your questions if any,
>     >
>     > AM
>     --
>     Florian Quèze

Anne Marie Bourcier
Mozilla Thunderbird

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