<div dir="ltr"><div><div><div><div><div><div>Thanks for your feedback Ryan. <br><br></div>Interesting - I do not agree that UT participants are advanced users. There is definitely a very wide range in my experience. Though, it is hard to screen for a specific user type. <br><br></div>I am not planning to test anything other than the terminology. If the request is larger (anxiety or otherwise), I definitely cannot take this on right now. <br><br></div>Are you looking to test what people call the combination of a username and password, or are you looking to test what people call a "password manager"? To me, understanding what people call the set of information as it is presented to most users is the important part, but, I haven't been involved in the larger passwords conversations, so I might be missing something. <br><br></div>In the interest of time, I can only commit to one or the other right now, so I'll leave it to all of you to tell me what direction you want to go in. Just let me know what approach makes the most sense!<br><br></div>I'll need to have this set up and the tests running tonight to deliver this before I leave for fieldwork Saturday afternoon, so<b> please get back to me by 1 pm PST today.<br><br></b></div>Thanks in advance!<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Feb 3, 2015 at 1:10 PM, Ryan Feeley <span dir="ltr"><<a href="mailto:rfeeley@mozilla.com" target="_blank">rfeeley@mozilla.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div>Hi Gemma,</div><div><br></div><div>Thrilled you can tackle this!</div><div><br></div><div>I think User Testing is a fine source, although we’ll have to factor in that they’re like more advanced with passwords than most users.</div><div><br></div><div>I’m not sure this captures their sense of anxiety with passwords, but does help us know if the terms are interchangeable to them, which is more important.</div><div><br></div><div>Also I’d like their thoughts as it relates to a collection of credentials, not just one.</div><div><br></div><div>What if you asked them the same questions but showed them a list of saved credentials like this?</div><div><br></div><div>i.e. What would you call these?</div><div><a href="https://www.dropbox.com/s/fxj71i91iepi72r/Capture.png?dl=0" target="_blank">https://www.dropbox.com/s/fxj71i91iepi72r/Capture.png?dl=0</a></div><div><br></div><div><b>Open format</b> and then…</div><div><br></div><div></div><div><div><div dir="ltr"><div><b>Terms (for multiple-choice):</b><br></div><div>Passwords<br></div><div>Logins</div><div>Login information</div><div>Accounts<br></div><div>Saved Passwords</div><div>Account information<br></div><div>Usernames</div><div>Account credentials</div><div><br></div><div>Make sense?</div></div></div><br></div><span class=""><div>
<div><div>Ryan Feeley</div><div>UX, Cloud Services</div><div>Mozilla UX</div><div>IRC: rfeeley</div></div>
</div>
<br></span><div><div class="h5"><div><blockquote type="cite"><div>On Feb 3, 2015, at 11:05 AM, Gemma Petrie <<a href="mailto:gpetrie@mozilla.com" target="_blank">gpetrie@mozilla.com</a>> wrote:</div><br><div><div dir="ltr"><div><div><div><div>Hi Everyone,<br><br></div>The Chicago blizzard has pushed out our Rochester work. I head to Nashville this weekend for our first round of in-person interviews for the Task Continuity research. As a result, I do have a lot on my plate right now, but I can try to do a quick test this week if I can get some feedback from all of you on the following. Otherwise, I will either be in the field or in analysis until at least mid-March. <br><br><b>Test Proposal:</b><br></div>I will show participants on <a href="http://UserTesting.com" target="_blank">UserTesting.com</a> a generic login screen. It will have two fields labeled username and password. I will then ask participants what they would call this set of information. I'll gather open feedback first, offer a multiple-choice list second, and then ask a few follow-up questions. How does that sound?<br><b><br></b></div><b>Terms (for multiple-choice):</b><br></div><div>Password information<br></div><div>Login information<br></div><div>Account information<br></div><div>User information<br>Sign in information<br></div><div>Others?<br><br></div><div><b>Recruiting:</b><br></div><div>Who do I need to test this with? I'm assuming an open call on UT is fine, but let me know if you feel strongly that this needs to be tested with people using a specific browser, OS, or device format. (Unfortunately, UT doesn't allow me to recruit a mix of participants, so the stricter the profile, the more work for me to set up individual tests. That's fine, if necessary.)<br><br></div><div>Thanks!<br>Gemma<br></div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Feb 3, 2015 at 6:14 AM, Karen Rudnitski <span dir="ltr"><<a href="mailto:krudnitski@mozilla.com" target="_blank">krudnitski@mozilla.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Gavin - this is low effort with high benefit. We did it to test the 'second<br>
screen' terminology and it was a matter of days.<br>
<br>
Even if Gemma doesn't get to it for a couple of weeks, I can't imagine we<br>
would be needing to make that change before we can get this valuable<br>
feedback. It would validate the direction one way or another and reduce the<br>
cycles we're having here.<br>
<br>
Gemma - could you let us know what it would take to run a terminology test<br>
based on the thread below? Similar to the second screen one you did for us<br>
not that long ago.<br>
<br>
Could you also let us know if there are other resources in the company that<br>
could help organize this activity or how else it could be run based on your<br>
current workload?<br>
<br>
Thanks,<br>
Karen<br>
<br>
-----Original Message-----<br>
From: Gavin Sharp [mailto:<a href="mailto:gsharp@gmail.com" target="_blank">gsharp@gmail.com</a>] On Behalf Of Gavin Sharp<br>
Sent: 02 February 2015 21:25<br>
To: Ryan Feeley<br>
Cc: Karen Rudnitski; Madhava Enros; Christopher Karlof; Philipp Sackl;<br>
Enros, Madhava; Stephen Horlander; passwords-dev-owner passwords-dev-owner<br>
Subject: Re: “Saved Passwords” → “Saved Logins” ?<br>
<br>
I think we have higher priority things to test with our limited (awesome)<br>
user research resources.<br>
<br>
Gavin<br>
<br>
<br>
> On Feb 2, 2015, at 5:59 AM, Ryan Feeley <<a href="mailto:rfeeley@mozilla.com" target="_blank">rfeeley@mozilla.com</a>> wrote:<br>
><br>
><br>
>> On Feb 2, 2015, at 5:19 AM, Karen Rudnitski <<a href="mailto:krudnitski@mozilla.com" target="_blank">krudnitski@mozilla.com</a>><br>
>> wrote:<br>
>><br>
>> Could a simple test be run first across key regions of the US as a<br>
>> starter?<br>
><br>
><br>
> This sounds like a great idea. There is a lot more UI for the experience<br>
> than before, and in some contexts “login” is more appropriate than<br>
> “password”.<br>
><br>
> I’m assuming that Gemma and Bill are pretty swamped in Rochester right now<br>
> (assuming they landed with all the snow). Are they the only ones who can<br>
> help?<br>
<div><div>><br>
> Ryan Feeley<br>
> UX, Cloud Services<br>
> Mozilla UX<br>
> IRC: rfeeley<br>
</div></div></blockquote></div><br><br clear="all"><br>-- <br><div><div dir="ltr">-------------------<br>Gemma Petrie<br>Senior UX Researcher<br>Mozilla Corporation</div></div>
</div>
</div></blockquote></div><br></div></div></div></blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature"><div dir="ltr">-------------------<br>Gemma Petrie<br>Senior UX Researcher<br>Mozilla Corporation</div></div>
</div>