<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class="">Hi Gemma,</div><div class=""><br class=""></div><div class="">Thrilled you can tackle this!</div><div class=""><br class=""></div><div class="">I think User Testing is a fine source, although we’ll have to factor in that they’re like more advanced with passwords than most users.</div><div class=""><br class=""></div><div class="">I’m not sure this captures their sense of anxiety with passwords, but does help us know if the terms are interchangeable to them, which is more important.</div><div class=""><br class=""></div><div class="">Also I’d like their thoughts as it relates to a collection of credentials, not just one.</div><div class=""><br class=""></div><div class="">What if you asked them the same questions but showed them a list of saved credentials like this?</div><div class=""><br class=""></div><div class="">i.e. What would you call these?</div><div class=""><a href="https://www.dropbox.com/s/fxj71i91iepi72r/Capture.png?dl=0" class="">https://www.dropbox.com/s/fxj71i91iepi72r/Capture.png?dl=0</a></div><div class=""><br class=""></div><div class=""><b class="">Open format</b> and then…</div><div class=""><br class=""></div><div class=""></div><div class=""><div class=""><div dir="ltr" class=""><div class=""><b class="">Terms (for multiple-choice):</b><br class=""></div><div class="">Passwords<br class=""></div><div class="">Logins</div><div class="">Login information</div><div class="">Accounts<br class=""></div><div class="">Saved Passwords</div><div class="">Account information<br class=""></div><div class="">Usernames</div><div class="">Account credentials</div><div class=""><br class=""></div><div class="">Make sense?</div></div></div><br class=""></div><div class="">
<div class=""><div style="orphans: 2; widows: 2;" class="">Ryan Feeley</div><div style="orphans: 2; widows: 2;" class="">UX, Cloud Services</div><div style="orphans: 2; widows: 2;" class="">Mozilla UX</div><div style="orphans: 2; widows: 2;" class="">IRC: rfeeley</div></div>
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<br class=""><div><blockquote type="cite" class=""><div class="">On Feb 3, 2015, at 11:05 AM, Gemma Petrie <<a href="mailto:gpetrie@mozilla.com" class="">gpetrie@mozilla.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class=""><div class=""><div class=""><div class=""><div class="">Hi Everyone,<br class=""><br class=""></div>The Chicago blizzard has pushed out our Rochester work. I head to Nashville this weekend for our first round of in-person interviews for the Task Continuity research. As a result, I do have a lot on my plate right now, but I can try to do a quick test this week if I can get some feedback from all of you on the following. Otherwise, I will either be in the field or in analysis until at least mid-March. <br class=""><br class=""><b class="">Test Proposal:</b><br class=""></div>I will show participants on <a href="http://UserTesting.com" class="">UserTesting.com</a> a generic login screen. It will have two fields labeled username and password. I will then ask participants what they would call this set of information. I'll gather open feedback first, offer a multiple-choice list second, and then ask a few follow-up questions. How does that sound?<br class=""><b class=""><br class=""></b></div><b class="">Terms (for multiple-choice):</b><br class=""></div><div class="">Password information<br class=""></div><div class="">Login information<br class=""></div><div class="">Account information<br class=""></div><div class="">User information<br class="">Sign in information<br class=""></div><div class="">Others?<br class=""><br class=""></div><div class=""><b class="">Recruiting:</b><br class=""></div><div class="">Who do I need to test this with? I'm assuming an open call on UT is fine, but let me know if you feel strongly that this needs to be tested with people using a specific browser, OS, or device format. (Unfortunately, UT doesn't allow me to recruit a mix of participants, so the stricter the profile, the more work for me to set up individual tests. That's fine, if necessary.)<br class=""><br class=""></div><div class="">Thanks!<br class="">Gemma<br class=""></div><div class=""><br class=""></div></div><div class="gmail_extra"><br class=""><div class="gmail_quote">On Tue, Feb 3, 2015 at 6:14 AM, Karen Rudnitski <span dir="ltr" class=""><<a href="mailto:krudnitski@mozilla.com" target="_blank" class="">krudnitski@mozilla.com</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Gavin - this is low effort with high benefit. We did it to test the 'second<br class="">
screen' terminology and it was a matter of days.<br class="">
<br class="">
Even if Gemma doesn't get to it for a couple of weeks, I can't imagine we<br class="">
would be needing to make that change before we can get this valuable<br class="">
feedback. It would validate the direction one way or another and reduce the<br class="">
cycles we're having here.<br class="">
<br class="">
Gemma - could you let us know what it would take to run a terminology test<br class="">
based on the thread below? Similar to the second screen one you did for us<br class="">
not that long ago.<br class="">
<br class="">
Could you also let us know if there are other resources in the company that<br class="">
could help organize this activity or how else it could be run based on your<br class="">
current workload?<br class="">
<br class="">
Thanks,<br class="">
Karen<br class="">
<br class="">
-----Original Message-----<br class="">
From: Gavin Sharp [mailto:<a href="mailto:gsharp@gmail.com" class="">gsharp@gmail.com</a>] On Behalf Of Gavin Sharp<br class="">
Sent: 02 February 2015 21:25<br class="">
To: Ryan Feeley<br class="">
Cc: Karen Rudnitski; Madhava Enros; Christopher Karlof; Philipp Sackl;<br class="">
Enros, Madhava; Stephen Horlander; passwords-dev-owner passwords-dev-owner<br class="">
Subject: Re: “Saved Passwords” → “Saved Logins” ?<br class="">
<br class="">
I think we have higher priority things to test with our limited (awesome)<br class="">
user research resources.<br class="">
<br class="">
Gavin<br class="">
<br class="">
<br class="">
> On Feb 2, 2015, at 5:59 AM, Ryan Feeley <<a href="mailto:rfeeley@mozilla.com" class="">rfeeley@mozilla.com</a>> wrote:<br class="">
><br class="">
><br class="">
>> On Feb 2, 2015, at 5:19 AM, Karen Rudnitski <<a href="mailto:krudnitski@mozilla.com" class="">krudnitski@mozilla.com</a>><br class="">
>> wrote:<br class="">
>><br class="">
>> Could a simple test be run first across key regions of the US as a<br class="">
>> starter?<br class="">
><br class="">
><br class="">
> This sounds like a great idea. There is a lot more UI for the experience<br class="">
> than before, and in some contexts “login” is more appropriate than<br class="">
> “password”.<br class="">
><br class="">
> I’m assuming that Gemma and Bill are pretty swamped in Rochester right now<br class="">
> (assuming they landed with all the snow). Are they the only ones who can<br class="">
> help?<br class="">
<div class="HOEnZb"><div class="h5">><br class="">
> Ryan Feeley<br class="">
> UX, Cloud Services<br class="">
> Mozilla UX<br class="">
> IRC: rfeeley<br class="">
</div></div></blockquote></div><br class=""><br clear="all" class=""><br class="">-- <br class=""><div class="gmail_signature"><div dir="ltr" class="">-------------------<br class="">Gemma Petrie<br class="">Senior UX Researcher<br class="">Mozilla Corporation</div></div>
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