<html><body bgcolor="#FFFFFF"><div>I have absolutely no idea what you are talking about here. Proper English please.<br><br>On 08/07/2011, at 4:08 PM, Nancy Miller <<a href="mailto:purplemaizenjm@yahoo.com">purplemaizenjm@yahoo.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>Mac people have an Apple on the left hand side of their computer u click on that and u can check for software updates. That is what she is talking about. For Me I Click on Nightly updates on the blue label and that is how I found out that I need 8.0... but it keeps updating me everytime I turn the browser on... LOL<br><div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"><div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"><font size="2" face="Arial"><hr size="1"><b><span style="font-weight:bold;">From:</span></b> auscompgeek <<a href="mailto:auscompgeek@sumovolunteers.org">auscompgeek@sumovolunteers.org</a>><br><b><span style="font-weight: bold;">To:</span></b> dmccunney <<a href="mailto:dennis.mccunney@gmail.com">dennis.mccunney@gmail.com</a>><br><b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:nightly-testers@mozilla.org"><a href="mailto:nightly-testers@mozilla.org">nightly-testers@mozilla.org</a></a><br><b><span style="font-weight: bold;">Sent:</span></b> Thursday, July 7, 2011 1:22 AM<br><b><span style="font-weight:
bold;">Subject:</span></b> Re: Nightly update quirk<br></font><br>
Whoops, sorry about the last email. Accidentally hit send before I was ready.<br><br>May I ask if you actually have write privileges to the Firefox install directory?<br><br>On 07/07/2011, at 2:24 AM, dmccunney <<a ymailto="mailto:dennis.mccunney@gmail.com" href="mailto:dennis.mccunney@gmail.com"><a href="mailto:dennis.mccunney@gmail.com">dennis.mccunney@gmail.com</a></a>> wrote:<br><br>> On Thu, Jun 30, 2011 at 1:40 PM, Anthony Hughes <<a ymailto="mailto:ahughes@mozilla.com" href="mailto:ahughes@mozilla.com"><a href="mailto:ahughes@mozilla.com">ahughes@mozilla.com</a></a>> wrote:<br>>> You mentioned in this thread that you are using a Firewall. I'm wondering if<br>>> this is preventing connection to the update server in some cases. Would you be<br>>> willing to test this with your Firewall disabled?<br>> <br>> Okay, I just tried again. I shutdown Sygate Personal Firewall before<br>> running Nightly.<br>> <br>> Nightly started, first briefly showing a "Your updates are
being<br>> applied" dialog box (*What* updates? There weren't any to apply.),<br>> then the dialog box where it is testing addons for compatibility, and<br>> then the Software Update screen telling me there is a new version and<br>> I should upgrade, and finally the main Nightly window, overlaying the<br>> Software Update window. (Z-order issue there: the Software Update<br>> window ought to remain on top.) As before, clicking the link for more<br>> information about the update does nothing. Also as before, clicking<br>> Next produces the moving marquee box indicating that it is trying to<br>> connect to the Update Server, and as before, the connection never<br>> happens.<br>> <br>> Netstat -a shows no connections Mozilla hosts that might be the update server.<br>> <br>> Process Explorer opened to get details on the Nightly process shows no<br>> progress in any connection. The connect
to the Update Server simply<br>> does not take place when initiated from the Software Update window.<br>> <br>> I killed the Software Update window by clicking on the Close X, then<br>> did Help/About, and was informed there was a new update. Clicking<br>> Apply downloaded and applied Nightly 8.0a1 20110706030833 nightly, and<br>> I'm posting from it now.<br>> <br>> I think I can safely conclude the firewall on my end is not interfering.<br>> <br>> What address should the Software Update dialog be attempting to<br>> connect to? Is there something that will tell me what it is when the<br>> attempt is being made? Whatever it is, it does not appear to succeed,<br>> while Help/About *always* does. From what I can see, the Software<br>> Update window is either not actually starting a connection to the<br>> update server, is attempting to connect to a non-existent location and<br>>
failing, or is attempting to connect to an existing location but not<br>> successfully initiating transfer. (In a prior attempt, I saw some<br>> connections in netstat -a that looked like they might be to the Update<br>> Server, but they were gone when I ran netstat again.)<br>> <br>> If other folks on this thread are running a current Nightly on XP and<br>> this works for them, I'd like to hear about it. It may well be a<br>> quirk in my configuration, but I'm at a loss to know what.<br>> <br>> (And is there a preference I can set that will turn off the<br>> compatibility checks when first run? I have compatibility checking<br>> turned off through Addon Compatibility Reporter, and all will be<br>> enabled. The startup compatibility check is a waste of time.)<br>> <br>>> Anthony Hughes<br>>> Quality Engineer<br>>> Mozilla Corporation<br>> ______<br>> Dennis<br>>
<br>> <br>> <br>>> <br>>> ----- Original Message -----<br>>> From: "dmccunney" <<a ymailto="mailto:dennis.mccunney@gmail.com" href="mailto:dennis.mccunney@gmail.com"><a href="mailto:dennis.mccunney@gmail.com">dennis.mccunney@gmail.com</a></a>><br>>> To: "Anthony Hughes" <<a ymailto="mailto:ahughes@mozilla.com" href="mailto:ahughes@mozilla.com"><a href="mailto:ahughes@mozilla.com">ahughes@mozilla.com</a></a>><br>>> Cc: <a ymailto="mailto:nightly-testers@mozilla.org" href="mailto:nightly-testers@mozilla.org"><a href="mailto:nightly-testers@mozilla.org">nightly-testers@mozilla.org</a></a><br>>> Sent: Thursday, June 30, 2011 8:24:29 AM<br>>> Subject: Re: Nightly update quirk<br>>> <br>>> On Thu, Jun 30, 2011 at 12:14 AM, Anthony Hughes <<a ymailto="mailto:ahughes@mozilla.com" href="mailto:ahughes@mozilla.com"><a href="mailto:ahughes@mozilla.com">ahughes@mozilla.com</a></a>> wrote:<br>>>>> So when Nightly pops up the Software Update box, I should click Next,<br>>>> <br>>>> Yes. Although "Next" is not entirely intuitive, it
means to "proceed with the update".<br>>> <br>>> Intuitive enough. I understood that was the action that would<br>>> supposedly take place.<br>>> <br>>>>> hide it, and assume everything worked<br>>>> <br>>>> Shouldn't be necessary since a nightly update within 24 hours will be very small (usually only a few MB)<br>>> <br>>> Agreed, if it ever actually occurred. I just had another instance<br>>> here. I started Nightly, and got the Software Update box. I clicked<br>>> Next to have it proceed. I spent 15 minutes or so doing things, and<br>>> it was still at the "Connecting to update server" stage.<br>>> <br>>> I restarted Nighty, did Help/About, got informed in a few seconds<br>>> there was an update, and it DLed, applied, and Nightly restarted in<br>>> less than 30 seconds. If the update applied from the Software
Update<br>>> box actually worked, I'd expect similar time frames.<br>>> <br>>>>> the update will be applied next time I restart?<br>>>> <br>>>> Yes.<br>>> <br>>> Unfortunately, that doesn't seem to be occurring. If an update *is*<br>>> applied. my firewall pops up a dialog box stating Nightly has changed<br>>> and asks if I want to permit it to access the network. If I *don't*<br>>> see that, it's a good bet no update happened. I don't see that.<br>>> <br>>>>> Part of what confused me was that it didn't seem to be connecting with<br>>>>> the update server, even after I let it run for a while.<br>>>> <br>>>> I don't believe there is an intuitive method on the UI to re-check for updates<br>>>> nor to stop a failing connection attempt. Connectivity issues are not necessarily<br>>>> Firefox bugs but may
be issues with your local infrastructure, your ISP, Mozilla<br>>>> servers, external mirrors, and everything in between. If you cannot connect on<br>>>> first attempt, my only suggestion is to hide the dialog and let it time out on its own<br>>>> or to restart Firefox and recheck for updates.<br>>> <br>>> Agreed on the possible causes for failure, but they don't seem<br>>> applicable here. In almost every instance, if I restart Nightly,<br>>> Help/About shows an update available, and it DLs and applies very<br>>> quickly. I would expect most connectivity issues to affect *that*,<br>>> too.<br>>> <br>>>> Hiding the UI and letting it timeout is the least invasive option since Firefox will<br>>>> automatically reping the server at predetermined intervals.<br>>> <br>>> What interval? And is there a log kept anywhere of the update and
the<br>>> last status I can look at?<br>>> <br>>>> There is definitely room for improvement in the intuitiveness of the update dialog and<br>>>> underlying processes. I don't think what you are seeing are Firefox bugs but how its<br>>>> currently designed to work.<br>>> <br>>> I concur that what I am seeing is how it is designed to work. I just<br>>> don't believe it *is* working. As far as I can tell, the connection<br>>> to the update servers started from the Software Update dialog simply<br>>> never happens, while the update started from Help/About *always*<br>>> does. (I *have* seen Nightly complain that a DLed update could not be<br>>> applied and recommend I grab the latest full installer instead. Are<br>>> there logs anywhere that would tell me why it thought the attempt<br>>> failed?)<br>>> <br>>>> I recommend
submitting feature improvement bugs through bugzilla if you have any<br>>>> suggestions for how it might be improved. Enhancements to the updater UI should be<br>>>> filed under Toolkit > Application Update; problems with connecting to the update server<br>>>> should be filed under <a target="_blank" href="http://Mozilla.org"><a href="http://Mozilla.org">Mozilla.org</a></a> > Release Engineering; bugs with the AUS service itself<br>>>> should be filed under AUS > General.<br>>> <br>>> So noted, and thanks. I'll happily file the appropriate bug(s) once I<br>>> have enough information to hopefully provide a reproducible test case.<br>>> <br>>>> Anthony Hughes<br>>>> Quality Engineer<br>>>> Mozilla Corporation<br>>> ______<br>>> Dennis<br>>> <br>> <br>> <br>> <br>> -- <br>> ______<br>> Dennis<br>>
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