[Marketing-Public]informal support proposal
marketing-public at mozilla.org
Tue, 30 Mar 2004 08:59:38 +1000
Consider this brain food- a techie proposal, but a system that may do
the job. I heard on another dicussion list of companies using bugzilla
as a email ticketing system.
One top of that, have a team who sort the email and assign them to the
appropriate modules to which the appropriate module owners/teams are
experience in that part of Mozilla and will respectivly respond to the
Providing an archiving system for responded to queries. Using Super
review flags as a form of escalation management. A QA team reviewing the
email before being checked in (sent), regularly at first for new
supporters then random unannounced live reviewing before being sent.
Chew on that.
Simon Males <email@example.com>
No More AOL CDs Australia - www.anticd.org