[Marketing-Public]Mozilla vs Opera
marketing-public at mozilla.org
Tue, 23 Mar 2004 21:47:29 -0800
> It pretty much ends there. I've mentioned it once or twice before,
> that Mozilla needs some better alternatives to support that could
> satisfy the need.
Phone support is linked from http://www.mozilla.org/support/ . Said page
also has links to documentation sites and (indirect) links to user forums.
Users have three alternatives: newsgroup, MozillaZine forums, and IRC
Chat, and none of them require registration. I don't think we need a new
real-time support system. We have limited numbers of people willing to
do peer support, and I believe most of them are already contributing. If
our existing help forums are not meeting the needs of users, it is
because we don't have enough peer helpers. Creating a new support
channel may create confusion among both helpers and users as to what
channel people should go to.
I prefer community support over one-on-one peer support. Nobody is
perfect, and if I were helping a user, I'd like others to help me out
also and pointing out any mistake I made.