[Marketing-Public]Mozilla vs Opera

Jay Garcia marketing-public at mozilla.org
Tue, 23 Mar 2004 17:41:17 -0600


On 23.03.04 11:10, Ian Thomas wrote:

 --- Original Message ---


> Robert J. Accettura wrote:
> 
>> Well, there's a simple cost issue there.  Even if labor is free, what 
>> about phone bill?  That's quite a cost.
>>
>> That's why I suggest web chat.  Would be easy to use, cheaper, and 
>> easier to man power, since a person could technically handle more than 
>> 1 question at a time, since there is a delay in responding from end 
>> users who tend to type slow.  I remember doing support like that once 
>> as a volunteer.  I could handle 4-5 at one time. 
> 
> What about something like AllExperts.com? Basically you send a message 
> to a particular expert on a particular subject (ie mozilla) and they 
> will send you are reply by email. You can then rate them so that people 
> can choose the good experts.
> 
> Ian

I'm answering Mozilla.org webmaster mail now and that's enough, besides
reading/replying to well over 1,000 posts on the secure server and
Mozilla news server. Geeze, how much "help" do people need ??!!


-- 
Jay Garcia Netscape Champion - Mozilla Champion
UFAQ - http://www.UFAQ.org
Mozilla Champions - http://mozillachampions.mozdev.org
Posting Guidelines - http://mozillachampions.mozdev.org/guidelines.html