[Marketing-Public]Mozilla vs Opera
marketing-public at mozilla.org
Tue, 23 Mar 2004 17:41:17 -0600
On 23.03.04 11:10, Ian Thomas wrote:
--- Original Message ---
> Robert J. Accettura wrote:
>> Well, there's a simple cost issue there. Even if labor is free, what
>> about phone bill? That's quite a cost.
>> That's why I suggest web chat. Would be easy to use, cheaper, and
>> easier to man power, since a person could technically handle more than
>> 1 question at a time, since there is a delay in responding from end
>> users who tend to type slow. I remember doing support like that once
>> as a volunteer. I could handle 4-5 at one time.
> What about something like AllExperts.com? Basically you send a message
> to a particular expert on a particular subject (ie mozilla) and they
> will send you are reply by email. You can then rate them so that people
> can choose the good experts.
I'm answering Mozilla.org webmaster mail now and that's enough, besides
reading/replying to well over 1,000 posts on the secure server and
Mozilla news server. Geeze, how much "help" do people need ??!!
Jay Garcia Netscape Champion - Mozilla Champion
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