[Marketing-Public]Mozilla vs Opera

Robert J. Accettura marketing-public at mozilla.org
Tue, 23 Mar 2004 14:50:51 -0500


This is a cryptographically signed message in MIME format.

--------------ms020405050909050606020603
Content-Type: text/plain; charset=us-ascii; format=flowed
Content-Transfer-Encoding: 7bit

Bingo.

The reason I suggested the chat option is that it's quicker, especially
if followup is needed.  Not all endusers send detailed information.  So
several replies can take days.

With a chat, it can be a lot quicker.  From ticket opening to closing
could be minutes, rather than hours/days.


Ian Thomas wrote:

> What about something like AllExperts.com? Basically you send a message 
> to a particular expert on a particular subject (ie mozilla) and they 
> will send you are reply by email. You can then rate them so that 
> people can choose the good experts.
>
> Ian


-- 
Robert J. Accettura
robert@accettura.com



--------------ms020405050909050606020603
Content-Type: application/x-pkcs7-signature; name="smime.p7s"
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="smime.p7s"
Content-Description: S/MIME Cryptographic Signature
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=
--------------ms020405050909050606020603--