[Marketing-Public]Mozilla vs Opera

Ian Thomas marketing-public at mozilla.org
Tue, 23 Mar 2004 17:10:45 +0000


This is a cryptographically signed message in MIME format.

--------------ms040901010409010007050108
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

Robert J. Accettura wrote:

> Well, there's a simple cost issue there.  Even if labor is free, what 
> about phone bill?  That's quite a cost.
>
> That's why I suggest web chat.  Would be easy to use, cheaper, and 
> easier to man power, since a person could technically handle more than 
> 1 question at a time, since there is a delay in responding from end 
> users who tend to type slow.  I remember doing support like that once 
> as a volunteer.  I could handle 4-5 at one time. 

What about something like AllExperts.com? Basically you send a message 
to a particular expert on a particular subject (ie mozilla) and they 
will send you are reply by email. You can then rate them so that people 
can choose the good experts.

Ian

--------------ms040901010409010007050108
Content-Type: application/x-pkcs7-signature; name="smime.p7s"
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="smime.p7s"
Content-Description: S/MIME Cryptographic Signature
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--------------ms040901010409010007050108--