[Marketing-Public]Mozilla vs Opera

Robert J. Accettura marketing-public at mozilla.org
Mon, 22 Mar 2004 22:06:22 -0500


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Well, there's a simple cost issue there.  Even if labor is free, what 
about phone bill?  That's quite a cost.

That's why I suggest web chat.  Would be easy to use, cheaper, and 
easier to man power, since a person could technically handle more than 1 
question at a time, since there is a delay in responding from end users 
who tend to type slow.  I remember doing support like that once as a 
volunteer.  I could handle 4-5 at one time. 



James H. Russell wrote:

> The fee is a bit ludicrous. If you want people to use your product, 
> you hire at least a couple phone reps to hang out and answer phones. 
> Asa. sign me up! (right, I'd be like the 300th in line). Long holds I 
> can handle. But some easy listening on while I'm on hold.
>
> When I'd be pissed is if a company didn't provide a by-phone customer 
> interface. Mozilla's marginally easy to use (I loathe its preferences; 
> try showing that to a newbie!). Firefox, the browser that "is" easy to 
> use, isn't supported at all! Hopefully this will change w/ FF 1.0
>
> -JR
>
> "Wage peace..."
>

-- 
Robert J. Accettura
robert@accettura.com


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