[Marketing-Public]Re: telephone end user support coming

Bart Decrem bart at decrem.com
Mon, 29 Sep 2003 09:21:24 -0700

Nope.  They start with 1.5.


Daniel Wang wrote:

> Bart Decrem wrote:
>> Hi everyone,
>> Good news: starting with the release of Mozilla 1.5 (which will 
>> happen over the next couple of weeks), we will be offering telephone 
>> support to end users.  End user support by telephone will not be 
>> cheap ($39.95 per incident) and will be difficult for non-US people 
>> to get to since it's an international call, but this is a great first 
>> step.  There's a reason why this is so expensive: a typical telephone 
>> support call takes almost 30 minutes.
>> Hopefully, we'll also offer e-mail support before too long, which 
>> would be a lot less expensive and accessible to people around the 
>> world.  We're still identifying the appropriate vendor to work with 
>> on that, so feel free to send me your recommendations for vendors to 
>> offer this service.
>> The goal is to have a broad range of free and paid support options 
>> available to user, many of wich are already available: telephone 
>> support, email support, mailing lists, newsgroups, message boards, 
>> IRC etc.
>> For telephone support, we will be using DecisionOne, the company that 
>> has been offering end-user support for Netscape.
> Will DecisionOne support 1.4.x ? We are redoing the Help's Help and 
> Support Center <http://bugzilla.mozilla.org/show_bug.cgi?id=220395>. I 
> don't know if it will apply to 1.4.x, but please comment in the bug if 
> we should put this in.
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