telephone end user support coming
bart at decrem.com
Fri, 26 Sep 2003 15:10:45 -0700
Good news: starting with the release of Mozilla 1.5 (which will happen
over the next couple of weeks), we will be offering telephone support to
end users. End user support by telephone will not be cheap ($39.95 per
incident) and will be difficult for non-US people to get to since it's
an international call, but this is a great first step. There's a reason
why this is so expensive: a typical telephone support call takes almost
Hopefully, we'll also offer e-mail support before too long, which would
be a lot less expensive and accessible to people around the world.
We're still identifying the appropriate vendor to work with on that, so
feel free to send me your recommendations for vendors to offer this service.
The goal is to have a broad range of free and paid support options
available to user, many of wich are already available: telephone
support, email support, mailing lists, newsgroups, message boards, IRC etc.
For telephone support, we will be using DecisionOne, the company that
has been offering end-user support for Netscape.